Bank Feed Error "Credit Card accounts can only be linked with Credit Card type"

Thank you for reaching out to the QuickBooks Support Team, @pantone06.

I can share some insights about the prompt you're getting when connecting you bank in QuickBooks.

This usually happens if QuickBooks detect that the OFX file (Open Financial Exchange file) has a credit line. This is something that QuickBooks doesn't support at the moment.

To get this checked, we need our technical support to run some diagnostics to identify if the OFX log shows a credit line or not. They can also provide further bank troubleshooting to help you out.

Use these steps to contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

I want to make sure you're taken care of, please come back here anytime for other banking concerns. I'll be right here if you need other help with QuickBooks. Have a good one.

@pantone06  RE: "Credit card accounts can only be linked with Credit Card type. It appears my accounts are in quickbooks correctly under the credit card type."

I think the message is unclear and means:  "Credit card accounts [on your chart of accounts in QuickBooks] can only be linked with Credit Card type [bank feed statement data]."

If so, I suspect your bank is confusing the Credit Line statement type with the Credit Card statement type, which happens quite often. I'm not sure why banks make this error so often (a credit card is clearly not a credit line), but if this is the case for you, there's no way to fix the direct download into bank feeds except to get your bank to fix their download.

If you have the ability to download an OFX file from the bank's website, try doing that. You can import it into QuickBooks from the File | Utilities | Import | Web Connect files... menu.  It probably won't work either, but you may get confirmation of this error: If liability accounts will appear as options to match to and not credit card accounts, then this is what's going on.

If you really must process the files before the bank fixes the issue (if they ever do) you can use our BRC OFX Cleaner . This error is so common we included a feature to fix this case, to convert Credit Line OFX files to Credit Card OFX files, so that can be properly imported.