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Since mid-March 2022 all transactions downloaded from Charles Schwab are having 1 day earlier date than bank online history and bank statements.
For example, I initiated a wire transfer on Monday, July 31st, it is showing July 31st on the bank website. but when refreshing the connected account in quickbooks online it is showing Sunday, July 30th as the transaction date. It is not a transaction/posted date issue as on Sunday neither the bank nor myself knew that the wire transfer would be initiated on Monday. So Sunday's date lack's any logical reason.
To ensure the error does not come from the bank I subscribed to https://www.banktivity.com/. The connected Schwab accounts in their software are showing the correct date matching the bank's online history.
It's good to see you posting here in the Community space, klobuczek.
I appreciate you sharing some insights on what you've done regarding your bank transactions. It can help other users whose having the same issue in the future.
For additional reference in managing your bank transactions, you can check this article: Categorize online bank transactions in QuickBooks Online.
For future reference, here's a great resource about the best practices when reconciling: Reconcile an account in QuickBooks Online.
Drop me a comment below if you have any other questions about managing your transactions in QuickBooks. I'll be happy to help you some more.
Well, this was not just about sharing but rather an ask for help. The fact that dates are changed during synchronization s a serious issue and a software defect. The dates should match exactly and not differ between bank statements and QuickBooks. The date discrepancy creates an overhead when reconciling and could cause major accounting errors if the shift in dates moves a transaction to a previous fiscal year. I have rules set up for certain transactions which automatically categorize those transactions. So the shift in date in some situations may go unnoticed.
How can we report the bug and have it fixed?
We understand how you feel and the importance of fixing your concern as soon as possible to reconcile your account flawlessly, @klobuczek. We're here to help you.
In this case, we'll need to check your account to investigate further about the issue. However, we're unable to do that here since we're in the Community forum. We suggest contacting our Technical support team so they can check your account in a secure space. They are equipped with the right tools to view your account as well as do a screen-sharing session with you. Moreover, they can create a ticket for investigation if needed.
Here's how:
See this article for the schedule details: QuickBooks Online Support.
We'll be adding these helpful links that you can use in the future:
We're here for you, @klobuczek, if you need anything else or clarification with managing your bank transactions so you can successfully reconcile your account in QuickBooks Online (QBO). Take care!
I have the same issue with another bank and it has been happening since 1/1/2022. I have a case open with support. This needs to be dealt with! I am glad to know that I am not the only one!
I had several tickets opened. The tickets are automatically closed. I once received an answer apparently from engineering:
"This is working as designed. There are many platforms internally and externally involved in the syncing of transactions from the bank to QBO and sometimes there can be a day or 2 difference between the posting date from the bank and when its created in our internal servers to push to QBO."
This clearly shows that either the person who wrote the ticket as we spoke on the phone did not understand the problem or the engineering is not up to the job.
I don't care if it even takes a month to synchronize but once it does it should have the date the bank sent and not a changed one.
As it stands now I initiate a wire transfer on Monday. The online banking shows Monday. It actually synchronizes with Quickbooks within minutes but it shows Sunday's date, when no banks were working.
FreshBooks and Banktivity do it right. If I didn't put so much energy into Quickbooks I would switch.
@bluerider Have you had any success with your case?
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