Bank Feed not Updating

Try opening your QBO account on any private/incognito browser. Another option, utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

I tried opening in incognito tab and that didn't work. 

Same issue here. No "fixes" are fixing the problem

There is an issue they are working to resolve. You may have received an email a short while ago announcing the situation. They have sent a n update.

"Some customers are receiving an error when attempting to update their bank connection. Error: 'Something's not quite right...'

Incident status: Identified

Some customers are currently unable to update their bank accounts in QuickBooks Online. We’ve identified the source of the problem and are working to resolve the issue."

Jul 19, 09:59 PDT

@JeanetteK  

How long has it been since your bank accounts have updated? Mine haven't in over 20 hours now.

It's been over 24 hours. It's not showing an accurate time on my end, just "1 day ago"

Thank you for the information. I have not received anything from QB

Mine finally updated - good luck on your end too!

Hi All,

Let's perform a manual update of your bank feeds. It helps to refresh the connection between your bank and QuickBooks.

Here's how:

1. From the Banking tab, select Banking.
2. Click Update.

If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check.

If the same thing happens, I'd recommend reaching out to our Phone Support team so we can investigate this further.

I've also added this reference if you encounter an error in downloading bank transactions: Fix bank errors.

Feel free to mention my name if you have other concerns.

Thank you, but I have been trying the manual update since yesterday afternoon. It is still not working.

I checked our bank accounts and there are no obvious problems there.

Hi there, @Beth RP. 

Thanks for taking the time to follow up with us and letting us know that you've tried the manual updates since yesterday afternoon. 

Since the manual updates aren't working for you, I recommend contacting our Customer Support Team, as my colleague mentioned above. This way, one of our agents can utilize their tools to review your account in a secure environment and investigate this matter further. You can use the link I've included below to connect with an agent directly. 

• QuickBooks Online Support

Please let me know if you have any questions or concerns. Take care! 

I have also had the same issue with all my clients! So frustrating, it just spins in circles forever. Not good when I have work to do! Clients will not understand.

Sorry to hear about your issues. The last couple of days have been frustratingly slow! My various bank feeds finally updated yesterday shortly after the last admin posted. Finally! 

Getting you back on track is our top priority @AssuredBookkeepingPlus.

We won't rest until this is taken care of. We're currently investigating the bank transaction not refreshing or downloading. Our engineering team is actively working to resolve the issue as soon as possible.

On top of that, I'd suggest contacting our customer service team to add you to the list of affected users. Rest assured that once it is fixed, you will notify via email.

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Ensure to call them within business hours for a swift response. 

Furthermore, visit these articles below on how to resolve upload and bank errors in QuickBooks: 

• Fix bank upload errors in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'd be happy to listen and help if there are other problems with your account. Please leave that in the comment section below, and I'll get you back shortly. Be safe. 

I have been trying patiently for a week to get 4 of our 5 bank account/credit card accounts to update.

Tried everything listed on this page, spent nearly two hours with the service department and nothing. Two of my feeds have not updated in a month, two other accounts are at the 3 week point. 

Crazy thing is that one bank account updates on every try, white the other just sit there and do nothing.

This sucks.

This worked for me: I unlinked then relinked the account. For some reason, Sometimes allows you create a brand new account. When I did that, the feed worked but I choose to not download any transactions. Now you will have to merge the accounts. Change the old GL account to the new name and it will ask you to merge ( can't have sub GLs or be linked or it won't merge). After you check feed works, rename to it's original. Hope this helps🤷🏾‍

Edit: it keep transactions but deletes historical reconciliation reports 

I realized the other day that my bank feeds had not updated in a few weeks.

Is anyone else currently having this trouble? Should this be a new thread?

I can see the frustration this has caused you. I understand you are finding for a solution on the bank feed section, @jack. Let's work together to resolve this issue and update your bank to QuickBooks Online.

First off, May I know your bank institution's name? Or have you tried to contact your bank to check if they have ongoing maintenance? This way, we can review why your bank isn't updating.

Furthermore, the browser's cache can interfere QuickBook's performance. To solve this, refer to this article on how to clear the cache: Clear cache to fix issues when using QuickBooks Online.

Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

Another resolution is to download your banking transaction manually. In this case, return to the Banking page and start a manual download transaction.

Here's how:

1. Go to Bookkeeping, select Transactions, and then select Banking.
2. Select Update.

Lastly, if the issue is still the same, we encourage you to call our support team so they can review your account and provide possible fixes for the issue. Please refer to this page for the complete instruction for calling them: QuickBooks Online Support.

If you received an error message while doing the process, please visit this article: How to fix specific banking errors in QuickBooks Online.

We are still here to support you until you can update your bank transaction to your QBO account. Furthermore, do you need any help with the process of reconciling accounts? Please let me know. I'd be glad to assist.

Funny story!

After 2.5 hours on the phone with a cs rep yesterday I realized that I was running under the desktop app for QBO and that that was what he meant by asking if I'd opened it in a private browser. I kept being sent to a QB window with nothing but a Chase system requirements page.

Opened under InPrivate this morning and the accounts all updated after cycling through a couple times.

Sorry, Edden! Loose nut behind the wheel, man.

And thanks Christine!

jet

Thanks, Christine.

Funny story.

I run QBO from the Desktop App. Which explains why the 2.5 hours on the phone with a customer service Rep yesterday didn't help much and why I couldn't understand why he kept asking about opening under a private browser. I'd open one, try the update and keep seeing a QB window opened to a Chase System requirements page.

Opened it under InPrivate this morning and the feed re-connected after a couple runs through.

Sorry Edden. Loose nut behind the wheel, man.

I have called QBO support twice and none of our bank feed accounts have updated since 7/26/23. QBO is a joke and no one seems to have an answer as to when it will be fixed other than the engineers are aware of the problem and working to resolve.

Client needed to update bank pw.  They did so and then successfully updated 1 of their 3 bank accounts.  (All at the same bank.)

Now if I look at "Manage Connections" under Link account on Banking screen it shows correct bank balances for all 3 accounts, but 2 of them on the banking screen do not show correct bank balance nor are they pulling through transactions.

Working with customer support and almost an hour later still no help.