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Level 1

Bank Feed Problems: Payment was rejected - it is a duplicate request

When I try downloading transactions through Bank Feeds, it connects to the financial institution and it starts downloading. But after 99% is done, it ends up downloading nothing and Online Transmission summary pops up with the message " PROBLEMS Payment was rejected - it is a duplicate request".  Last time I downloaded was a month ago and it was fine.  Since then I have not done anything on QB and there have been a lot of transactions to be posted from actual bank statement.  I have multiple companies set up and this problem is happening to all of them. 

Solved
Best answer May 28, 2020

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QuickBooks Team

Bank Feed Problems: Payment was rejected - it is a duplicate request

Hello there, @HANPEI.

 

I'm glad to lend a hand with your concern about uploading bank transactions in QuickBooks Desktop.

 

When you upload the WebConnect file from your bank, you'll need to deactivate Bank Feeds first for that specific account.

 

Here's how:

  1. Go List tab.
  2. Select Chart of Accounts.
  3. Right-click the account.
  4. Click Edit Account, then go to the Bank Feed Settings tab.
  5. Select Deactivate all online services.
  6. Hit OK.
  7. Click Save & Close.

 Once done, take note that you'll need to delete or match any pending transactions in your Bank Feeds Center if you get an error message upon doing the process.

 

You can also check out this article for further guidance: Deactivate Bank Feeds for an account.

 

 Also, you can check this article that can help you set up and categorize your bank feed transactions

 

Feel free to leave your comments below if you have any other question in QuickBooks. I'm always here to help. Have a nice day!

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Bank Feed Problems: Payment was rejected - it is a duplicate request

Hello there, @HANPEI.

 

I'm glad to lend a hand with your concern about uploading bank transactions in QuickBooks Desktop.

 

When you upload the WebConnect file from your bank, you'll need to deactivate Bank Feeds first for that specific account.

 

Here's how:

  1. Go List tab.
  2. Select Chart of Accounts.
  3. Right-click the account.
  4. Click Edit Account, then go to the Bank Feed Settings tab.
  5. Select Deactivate all online services.
  6. Hit OK.
  7. Click Save & Close.

 Once done, take note that you'll need to delete or match any pending transactions in your Bank Feeds Center if you get an error message upon doing the process.

 

You can also check out this article for further guidance: Deactivate Bank Feeds for an account.

 

 Also, you can check this article that can help you set up and categorize your bank feed transactions

 

Feel free to leave your comments below if you have any other question in QuickBooks. I'm always here to help. Have a nice day!

View solution in original post

Highlighted
Level 1

Bank Feed Problems: Payment was rejected - it is a duplicate request

It worked! Thank you! 

Highlighted
QuickBooks Team

Bank Feed Problems: Payment was rejected - it is a duplicate request

Hello there, @HANPEI.

 

I'm glad to know that I was able to resolve your concern about downloading transactions through Bank Feeds in QuickBooks. 
 
Please know that the Community team and I are always here to help with any QuickBooks concern you may have. Thanks for coming to the Community. I'm a few clicks away to help. Have a good day!

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