Bank Feed Setup Error

Good morning, too, Steven!

Let me help you connect your bank account.

You will want to contact your bank account to activate your direct connect service, and ask if you'll need special sign-in credentials for it. If you'll get a new one, you can use it to connect your account. Check more information about setting up bank feeds in QuickBooks.

You can always go back to this thread if you have other questions about banking feeds.

Hi Jess!  Thanks for getting back to me.  The service is all set on the bank's end.  We are just encountering that error after the user enters/confirms her new PW in QuickBooks.  It won't let us progress from there and I can't find any info on what that error means.  Any help would be greatly appreciated.  Thanks

Hi there, steven102787.

I checked your screenshot and I can see that you're getting an OLSU error when adding your bank. Most of the time, this error is caused by: 

• There’s a problem with your bank such as a pending alert on your online bank account, an inactive bank account in QuickBooks that has online banking, Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks, or a problem with your bank's servers.
• An Internet connection issue or you’re using an outdated version of Internet Explorer.
• You’re using an unsupported version of QuickBooks.

I'll share the steps that can resolve LSU errors in QuickBooks. Here's how:

1. Make sure to update QuickBooks to the latest release.
2. Check if your Windows firewall isn’t blocking your connection to QuickBooks.
3. Update to the latest version of Internet Explorer.

Once done, go back to the Bank Feeds section and add your Sterling Bank account once again. You can also check out this article for additional troubleshooting steps just in case the error persists: Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop. 

You can also check out this article after successfully adding your bank: Add and Match Bank Feed Transactions in QuickBooks Desktop.

Please don't hesitate to reach out to us again or reply to me if you need more help with QuickBooks. 

I was the QB client that Steven was writing about.  I did have some inactive accounts with bank feeds so I made all of the feeds inactive as well as the accounts.  It still didn't work.  I did QB support chat and then got a call and while we were going through we discovered that in order to make this work you must be in Single User Mode.  My file is on a server and we have multiple users.  Once I changed to single user it was able to go through.  I wish there was a specific help for error OLSU-1034 saying to be sure you are in single user.  It would have saved us a few hours yesterday.