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123145775286727
Level 2

Bank Feeds Not Working

Anyone else not able to keep their Bank Feeds connected?  I have been having this issue since November and have spent hours on the phone with QBO with no resolution.  I am beyond frustrated.  Is anyone else having this same issue? '

6 Comments
KhimG
QuickBooks Team

Bank Feeds Not Working

Thanks for bringing this matter to my attention, @123145775286727.


I can help get the bank feeds working for you.


Before we begin, may I know the name of the bank you’re having this problem with? Knowing more about the issue will help me conduct further investigations, so I can provide the most accurate resolution to you.


In the meantime, let’s manually update your bank feeds to refresh the connection between your bank and QBO. Here’s how:

  1. Go to Banking from the left navigation and select Banking.
  2. Under the Bank and Credit Cards section, choose the bank account you’re having issues with.
  3. Click the Update button.

 

If you’re still not able to download transactions, I recommend importing them from your bank’s website to QBO using our WebConnect feature. Let me show you how:

  1. Log in to your bank’s website.
  2. Download your transactions by following your bank’s online process.
  3. Select a specific date range for your transactions.
  4. Choose a supported file for the download.
  5. Remember the name and the location of the download file, so you can easily find it.

To upload the file in QuickBooks, follow the steps below:

  1. Go to Banking from the left navigation and select Banking.
  2. Choose File Upload from the Update drop-down. (Screenshot attached)
  3. Click Browse and look for the download file, then hit Next.
  4. Select the account from the QuickBooks account drop-down.
  5. Hit Next.

 

You may refer to this article for more details: How to upload more than 90 days of bank transactions.


That should get you pointed in the right direction. Comment below on how it goes, and we'll take it from there. Thanks for coming to the Community, and take care!

123145775286727
Level 2

Bank Feeds Not Working

I am having issues with American Express, Chase and Capital One.  I have an open case number [removed] and investigation number 27407.  I have tried all of these steps multiple times the connection lasts for approximately 24 hours then I have to run thru the connection process all over again the next day.  As I have 8 accounts with Quckbooks Online you can imagine how frustrating this is.  In addition this issue has been going on for literally months with no resolution.   I can not seem to get to the bottom of this and I keep getting pushed from person to person. 

MaryLandT
QuickBooks Team

Bank Feeds Not Working

Hello, @123145775286727,

 

I appreciate you performing the steps to make the banking feeds working again.

 

Our online banking team is currently working with your banks to resolve this issue for you. While waiting for a fix, you can manually bring in your transactions via Webconnect as mentioned by one of the colleague.

 

We'll get back to you once we have an update. Thanks for your patience and understanding while we look into this.

pcancva
Level 1

Bank Feeds Not Working

This is a known problem that's been happening for many years.  Intuit still hasn't fixed it. One of many examples showing that Intuit doesn't give a _ _ _ _ about its customers!

Kristine Mae
QuickBooks Team

Bank Feeds Not Working

We don't want to see our customers inconvenienced, Pcancva. We're always striving to create a positive experience.

 

I'd like to help you with your concern. What bank are you referring to? This way, I can check our records and verify if there's an on-going issue or if it's resolved already. 

 

In the meantime, you can check this reference on what you can do if bank transactions are not downloading.

 

You can also visit this site to know if there are service outages, on-going issues, or interruptions. 

 

Please know we're just right here if you need anything else. 

pcancva
Level 1

Bank Feeds Not Working

Kristine,

This happens a few times every year. Major pain. It was the UVA Community Credit Union.

 

What I want is for Intuit to take Customer Service seriously and get motivated to address the many known shortcomings in the Quickbooks software.

 

I’ve fixed this problem by deactivating and reactivating. Problem solved, but needless time wasted, thanks to Intuit.

 

Have a good day

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