Bank Feeds

Welcome back to the Community, @Cath_R.

I can share an easy way to match your transaction in QuickBooks Desktop. Since your customer partially made a payment to an invoice, we can then receive the amount and enter the exact amount given by the customer.

To partially receive a payment, here’s how:

1. Go to the Customers menu, and select Receive Payment.
2. In the Received From drop-down, select the customer's name.
3. Enter the exact Amount received or the partial amount given.
4. Make sure the date is correct, then choose the Payment method.
5. Select the invoice or invoices you'd like to pay.
6. Select Save & Close.

Once done, manually create a bank deposit for the payment to match the transaction. I’ll show you how:

1. Go to the Banking menu, and select Make Deposits.
2. In the Make Deposits window, select the account you want to put the deposit into from the Deposit to dropdown.
3. Check the exact deposit total. 
4. Enter the date you deposited at your bank.
5. Then, select Save & Close.

Afterward, we can consider excluding the transaction from your Bank feeds to clear this. Once your customer decided to pay the remaining balance for the invoice, you can repeat the same process I have outlined here.

Once sorted out, you'll want to check out the following articles to get equipped about adding and matching your transactions. Then reconcile this to review and ensure your accounts are balanced:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

Let me know if you have more concerns about matching transactions. I'm just a post away. Have a good one!

Thank you so much, that worked perfect!

If I may ask you one more question? 

In bank feeds and in the add/match transaction window, there are some old payments sitting and I want to know if or how I can get rid of them?

Thanks for the follow-up response, Cath_R. Let me help you get things resolved.

To guide you in excluding old payment transactions in QuickBooks Desktop (QBDT), you can follow the steps below:

1. In your QBDT account, go to the Banking tab and select Bank Feeds.
2. Click Bank Feeds Center.
3. Choose the specific bank account and tap the Transaction Lists button.
4. Put a check on the transaction you want to ignore.
5. Under the Action column, click Select dropdown and tap Ignore.

You can check out this article to guide you in reconciling your accounts: Reconcile an account in QuickBooks Desktop.

You're always welcome to get back in this thread if you require additional assistance managing bank transactions. We'll be delighted to help you further. Keep safe!