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Hi,
I have a partial payment from a customer that was downloaded through bank feeds. When I match it to existing transactions, it says the total doesn't match the downloaded transaction amount. So I clicked resolve and put in the info to split the payment (I believe that is what I am suppose to do with a partial payment) however it still says it doesn't match. In the resolve screen I am putting the amount that the customer paid.
Please Help!
Cath
Welcome back to the Community, @Cath_R.
I can share an easy way to match your transaction in QuickBooks Desktop. Since your customer partially made a payment to an invoice, we can then receive the amount and enter the exact amount given by the customer.
To partially receive a payment, here’s how:
Once done, manually create a bank deposit for the payment to match the transaction. I’ll show you how:
Afterward, we can consider excluding the transaction from your Bank feeds to clear this. Once your customer decided to pay the remaining balance for the invoice, you can repeat the same process I have outlined here.
Once sorted out, you'll want to check out the following articles to get equipped about adding and matching your transactions. Then reconcile this to review and ensure your accounts are balanced:
Let me know if you have more concerns about matching transactions. I'm just a post away. Have a good one!
Thank you so much, that worked perfect!
If I may ask you one more question?
In bank feeds and in the add/match transaction window, there are some old payments sitting and I want to know if or how I can get rid of them?
Thanks for the follow-up response, Cath_R. Let me help you get things resolved.
To guide you in excluding old payment transactions in QuickBooks Desktop (QBDT), you can follow the steps below:
You can check out this article to guide you in reconciling your accounts: Reconcile an account in QuickBooks Desktop.
You're always welcome to get back in this thread if you require additional assistance managing bank transactions. We'll be delighted to help you further. Keep safe!
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