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Join nowBank account is linked in Quickbooks but it is showing transactions that are not in the bank account. The transactions are showing the credit card transactions as well as the debit ones that are from the bank account. The credit card is not associated with the bank account at all so I do not understand why it is showing transactions of the credit card on the bank account.
Hello there, Alexh0306.
You'll want to ensure to categorize your account transactions properly.
The possible reason why the credit card transaction shows in your bank account is that it was categorized in your bank account.
Please make sure to categorize your account transactions properly.
Here's how you can undo the transaction:
You may check out this article about assessing your business finances: Categorize and match online bank transactions in QuickBooks Online.
I've added this article that you can use in the future: Change the bank account linked to your QuickBooks account
If you have any questions managing your QuickBooks account, I'm here to help you find an answer. Enjoy the rest of your day!
So we have unlinked and relinked trying different banks because 3 different ones show up. It still shows the credit card transactions that have no association with the bank account
This is not the impression we want you to experience when using Online banking, Alexh0306.
I've checked here on our end and there's no reported case about this one. I appreciate you for performing some troubleshooting steps to get this sorted out. We can try creating a bank rule that helps us automatically categorize transactions for you. Here's how:
See the Setup bank rules to categorize online banking transactions in QuickBooks Online for the steps and details. Then, try accessing the Banking page to check if the credit card transactions are no longer showing. We can also manually upload transactions into QuickBooks Online (QBO).
Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead.
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