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Level 4

Bank of America - New Issues

It appears that suddenly with one of my long time clients.  The Bank of America credit card feature is broken inside of Intuit Quick Books Online.  You use to be able to connect to the individual card.  I have a situation now where one card was replaced.. when I sign in there.. it no longer shows the individual cards to connect to.. only the main.. therefore,  you cannot download any credit card information.  Also.. most of the cards are connected .. where they use to show.. they don't anymore.. although they are connected.. and those older cards continue to download... If unresolved by Intuit.. this will put me and others having to "hand" data enter every single credit card receipt for any given card that can no longer be downloaded because it can no longer be connected.  When calling Intuit i was informed this was a bank issue.. Its not a bank issue.. the bank has not changed.. Intuit changed something and whatever that is .. has affected the bank connection.  Any one else having an issue with this particular bank suddenly?

9 Comments
Moderator

Bank of America - New Issues

We've received similar reports about an issue with connecting Bank of America into QBO, Tena_Lewey.

 

Our engineers are closely working with your bank to resolve this issue for you. I understand that you've contacted our phone agents, however, I'd still suggest calling them again. They can add you to the list of the affected users to know how many customers are affected. Once an update is available, they'll send a notification through your email address associated with your Intuit account.

 

Here's how to get in touch with them:

  1. Go to this website https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please keep in touch if you need anything else.

Level 2

Bank of America - New Issues

Do we have any kind of update to this yet?

 

-Mike

 

QuickBooks Team

Bank of America - New Issues

Welcome and thank you for requesting updates on Bank of America, @midearmon.

 

As of now, there are no updates yet on when this issue will be resolved, rest assured, our product developers/engineers are closely working together with your bank for an immediate fix for this issue.

 

You may get in touch with our QuicBooks Support for you to be added on list of the affected users and will be notified of the updates.

 

To contact support:

 

  1. Go to: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
  2. Click on Connect with a QuickBooks Expert for the support's contact information.

Thank you for your patience. Stay in touch if you have any other banking concerns. Wishing you the best!

Level 1

Bank of America - New Issues

When will this be resolved? It is creating major issues. I may begin transitioning my clients away from QBO if not resolved by year-end.

Anonymous
Not applicable

Bank of America - New Issues

Thanks for getting in touch with us today, @37615CPA,

 

I want to make sure you're able to connect your Bank of America account in QuickBooks. I just have a few questions with the issue you're getting for us to narrow things down.

 

May I know what error messages or codes are you getting when connecting your bank? Is this happening to multiple clients? Any details you can provide will help sort out the problem.

 

In the meantime, have you can tried to manually updating your bank feeds? If not, I'd suggest doing that first and see if it downloads your bank transactions. You can follow the steps below:

  1. Go to the Banking menu from the left navigation panel.
  2. Select the Banking tab.
  3. Choose the bank account you're having problems with under the Bank and Credit Cards section.
  4. Click the Update button.

If you're still getting the same result after updating your bank, you can temporarily download your bank transactions from your bank's website, and import them into QuickBooks Online. Please refer to this link for the steps under Upload or Import bank transactions: How to Upload More Than 90 days of Bank Transactions

 

Please update me on how this goes, @37615CPA. I'll keep an eye on this post for your response. All the best!

Level 4

Bank of America - New Issues

Their issue may well be the same as mine.  You can no longer connect individual cards on something like a corporate credit card account where there are multiple cards.  Personally, I have been on the phone with Intuit, online with intuit.. and this issue is still not resolved.  I, a ProAdvisor, have been waiting patiently for this to be resolved.. It is a huge issue, as was discussed with my last telephone call.  It renders the downloads null and void..   Please just get it fixed.

QuickBooks Team

Bank of America - New Issues

Greetings, Tena_Lewey.

 

Thanks for getting back to us and letting us know about how your conversation goes with our specialists. I have some information to share concerning the inability to connect individual cards. 

 

Our Banking team is continuously working to provide a solution as soon as we can. While we don't have a definite time as to when the resolution will come out, rest assured we're doing our best to deliver one that'll prevent this from happening again.

 

I can see the urgency of getting this fixed as soon as possible. That's why, I'll personally reach out to them and gather some details about the investigation so I can get back to you as soon as possible.

 

Also, I'll update this post once I get a message from them that this has been fixed. We appreciate your patience as we look into this for you. 

 

Don't hesitate to reach back to me for all of your QuickBooks needs, I want to ensure your success. I'll be around! 

Level 2

Bank of America - New Issues

Considering that we've lost our ability to connect our QB to our bank accounts for so long, are we able to get those months of downtime refunded?

 

-Mike

Level 2

Bank of America - New Issues

I was able to get one month refunded as a "one-time courtesy" after I threw a fit and tweeted the CEO several times.  But I'm going on 53 days of no-connectivity myself, and once I reach 60 days, I will expect another refund, or I'm going to raise another stink and cancel my subscription.  This is absolutely nuts.  How can they not have fixed this by now?   It's time to short Intuit stock, because they are going to lose customers if they don't make amends.

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