Bank of America - New Issues

We've received similar reports about an issue with connecting Bank of America into QBO, Tena_Lewey.

Our engineers are closely working with your bank to resolve this issue for you. I understand that you've contacted our phone agents, however, I'd still suggest calling them again. They can add you to the list of the affected users to know how many customers are affected. Once an update is available, they'll send a notification through your email address associated with your Intuit account.

Here's how to get in touch with them:

1. Go to this website https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click the Solving issues & error messages topic.
4. Click the Banking sub-topic.
5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please keep in touch if you need anything else.

Do we have any kind of update to this yet?

-Mike

Welcome and thank you for requesting updates on Bank of America, @midearmon.

As of now, there are no updates yet on when this issue will be resolved, rest assured, our product developers/engineers are closely working together with your bank for an immediate fix for this issue.

You may get in touch with our QuicBooks Support for you to be added on list of the affected users and will be notified of the updates.

To contact support:

1. Go to: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
2. Click on Connect with a QuickBooks Expert for the support's contact information.

Thank you for your patience. Stay in touch if you have any other banking concerns. Wishing you the best!

When will this be resolved? It is creating major issues. I may begin transitioning my clients away from QBO if not resolved by year-end.

Their issue may well be the same as mine.  You can no longer connect individual cards on something like a corporate credit card account where there are multiple cards.  Personally, I have been on the phone with Intuit, online with intuit.. and this issue is still not resolved.  I, a ProAdvisor, have been waiting patiently for this to be resolved.. It is a huge issue, as was discussed with my last telephone call.  It renders the downloads null and void..   Please just get it fixed.

Greetings, Tena_Lewey.

Thanks for getting back to us and letting us know about how your conversation goes with our specialists. I have some information to share concerning the inability to connect individual cards. 

Our Banking team is continuously working to provide a solution as soon as we can. While we don't have a definite time as to when the resolution will come out, rest assured we're doing our best to deliver one that'll prevent this from happening again.

I can see the urgency of getting this fixed as soon as possible. That's why, I'll personally reach out to them and gather some details about the investigation so I can get back to you as soon as possible.

Also, I'll update this post once I get a message from them that this has been fixed. We appreciate your patience as we look into this for you. 

Don't hesitate to reach back to me for all of your QuickBooks needs, I want to ensure your success. I'll be around! 

Considering that we've lost our ability to connect our QB to our bank accounts for so long, are we able to get those months of downtime refunded?

-Mike

I was able to get one month refunded as a "one-time courtesy" after I threw a fit and tweeted the CEO several times.  But I'm going on 53 days of no-connectivity myself, and once I reach 60 days, I will expect another refund, or I'm going to raise another stink and cancel my subscription.  This is absolutely nuts.  How can they not have fixed this by now?   It's time to short Intuit stock, because they are going to lose customers if they don't make amends.

This issue is back. Cannot connect any new accounts to any account except the main credit card account with Bank of America (BOA). When you attempt to connect only the main account shows up and none of the subsidiary credit cards show up to connect to. I called support. Said it was a known issue and they are working on. Last time this happened it was a long time and a lot of time on the phone with QB & BOA. It would be prudent of both companies to ensure when they are updating something that they work together to ensure the functionality for the customer should go on unaffected. Both companies tout this service as a reason to be a customer of theirs. Really hope its fixed soon because it is a great way to process transactions. Reconciling at month end now using our process takes a lot longer now and is more prone to entering duplicate entries.