Bank Transactions Not Appearing

It isn't the kind of experience that we want you to come across, goldilockspromos.

There are several possible reasons why transactions won’t download. They include:

• A connection issue between your bank and QBO.
• The financial institution’s server is offline.
• Error messages or codes that require you to perform a certain task. 

In the meantime, let's manually refresh the connection between your bank and QuickBooks. You can do that by clicking the Transactions tab and then selecting Banking. Then, click Update.

If you have more than 90 days worth of transactions, we can manually upload the transactions.

Also, can you tell me the name of your financial institution? This way, I can check on my end for any investigation with regard to this matter.

Afterward, you can categorize the transactions. I've added this reference as your guide: Categorize and match online bank transactions in QuickBooks Online.

I'm just a post-away if there's anything that I can help. Keep safe!

Our bank is SEFCU. All I wanted is someone to read this and to contact me and help. If you can help, that would be fantastic.

I know how to manually add them in but is that really acceptable to have to do every day? Until how long? 

I refreshed and added and re-added my bank account. That didn't work. 

• A connection issue between your bank and QBO. Perhaps but why couldn't the customer rep have said that someone is working on this? 
• The financial institution’s server is offline.- It's not 
• Error messages or codes that require you to perform a certain task. - No error codes on my end

Hello, goldilockspromos. 

I know how it feels when something isn't working on your end. To help you narrow down the cause of this unexpected behavior, I recommend reaching our customer support team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue.    

To contact our support, here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us.

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.     

You may consider checking out this link with detailed information on how to manually import your bank transactions by following the steps in Import transactions from other sources articles. From here, you can categorize and match and then reconcile the transactions.  

You're always welcome to post here if you have questions or other concerns with QuickBooks Online in the future. Have a great day!

Day 2 of doing tech support at two different times with Quickbooks. Still no resolution or answers. And our bank is saying its not on their end. Quickbooks is saying it's not on their end. Hours of my time wasted and I'm still having to manually import in transactions.