Banking split transaction screen is too small

Thank you for reaching the Community, TH76.

Let me walk you through the steps necessary to resolve the display issue in QuickBooks Online.

It's possible that the zoom function is enabled, resulting in the small font size. To resolve this, let's perform the steps below.

For Mozilla Firefox:

1. To zoom in and make the page larger, hold down Ctrl key and then press plus (+).
2. If you have a wheel on your mouse, hold the Ctrl key down and move the mouse wheel forward or back. 

For Google Chrome:

1. On the upper right, click the menu icon (it looks like a three-dotted line).
2. Locate the Zoom option.
3. When you find that the page is bigger than the browser window, select the minus (-) icon to zoom out and make the page smaller or choose the plus (+) to zoom in and make the page larger. It should be set to 100% or lower to display the full page.
   
4. This should work on any page that's either too big or too small, not just QuickBooks Online.

If this doesn't resolve the issue, please check your computer to make sure it is compatible with the QuickBooks Online requirement display setting. It should be set up like this:

• Screen resolution set to 1024x768 or higher
• Dots-per-inch (DPI) set to "Normal" or "100%"

When working with QuickBooks, I recommend that you maximize the browser window. Especially if your screen resolution is 1024x768.

For more information, you can check out this link: Unable to see the entire page in QuickBooks Online.

Please let me know if you require any additional assistance or if there is anything else I can do. I'll always have your back. Enjoy your day!

This does nothing.  I've already tried it.  And I've cleared the freaking cache as well.

Hi there, @TH76.

I appreciate you getting back to us and sharing the result after performing the troubleshooting steps shared by my peers above. I'd like to redirect you to the best support group available to get this resolved right away.

Since all the troubleshooting steps didn't work, I recommend reaching out to our QuickBooks Support Team. One of our agents will investigate this further and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:

Before doing so, please check out our support hours here: Support hours and types.

Here are the steps:

1. Log in to your QuickBooks Desktop, and click Help located at the top.
2. Choose QuickBooks Desktop Help.
3. Enter a brief description of your issue and click Continue.
4. You can choose Message an Agent or Get a callback.

  You can get more details about the matching process as well as categorizing your transactions in these articles:

• Match and categorize bank transactions in QuickBooks Online
• Assign, categorize, edit, and add your downloaded banking transactions

Once done, you can start reconciling your bank account. You can follow the steps in this article: Reconcile an account in QuickBooks Online.

You can always get back to us if you have other concerns or questions. We are always here to help.

Just wondering if you managed to fix this as I'm having exactly the same issue!

Splitting transactions when the screen is small can be challenging, WeeVee. Let me help you submit a feature request to our product development team.

I see how important this functionality is for you and many users. Your feedback is invaluable, and I encourage you to submit it directly to our product development team. This way, they can consider this when working on feature improvements in future updates.

Here's how you can send feedback:

1. Navigate to the Gear icon in the upper-right corner.
2. Select Feedback.
3. Enter your comments or suggestions.
4. Click Next to send your feedback.

Additionally, you may explore these resources for detailed guidance on categorizing bank transactions and utilizing the split feature effectively:

• Categorize online bank transactions in QuickBooks Online
• Enter a split transaction into the register in QuickBooks Online

Looking ahead, you'll find this article on ensuring your QuickBooks accounts match your real-life ones: Reconcile an account in QuickBooks Online.

Thank you for bringing up your concerns about splitting transactions on smaller screens. Your insights are crucial in helping us improve our product. If you have any other concerns about splitting and categorizing transactions in QuickBooks, please know you can always return to this thread. We've always got your back.