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eeei732
Level 3

Banking tab on desktop QuickBooks (Apple) no longer working

Hi everyone,

 

My Quickbooks application on for desktop Apple is having problems with the banking tab.  No matter how many times I click on Banking or the subtab (Banking -> Banking), nothing happens.  It just remains on some summary page (see enclosed pics).  If I click on one of the bank accounts shown on the right, still nothing happens.  I am logged in correctly and have checked for the latest update.  It says, "there are no updates available, you have the latest version of QuickBooks!".  One more thing, even doing something as simple as cmd-J to create a new journal entry is doing nothing.  What happened?  Thanks.Screen Shot 2020-12-07 at 1.09.23 PM.jpg Screen Shot 2020-12-07 at 1.10.16 PM.jpg

 

 

Solved
Best answer December 07, 2020

Best Answers
ReymondO
QuickBooks Team

Banking tab on desktop QuickBooks (Apple) no longer working

Thanks for sharing your concern with us and providing additional screenshots, @eeei732.
 

Allow me to provide you a solution to your concern.

The error may appear when there's too much accumulated within your app. This can be the reason why you're unable to access your Banking page or create a journal entry in QuickBooks. The best thing that we can do is to perform some basic troubleshooting steps. This way, you can get back to your business. 
 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If resetting the App Data still doesn't make a difference, I recommend doing a full reinstall of the program. You can check out this article for the detailed steps: How to uninstall and reinstall the app.


Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

View solution in original post

3 Comments 3
ReymondO
QuickBooks Team

Banking tab on desktop QuickBooks (Apple) no longer working

Thanks for sharing your concern with us and providing additional screenshots, @eeei732.
 

Allow me to provide you a solution to your concern.

The error may appear when there's too much accumulated within your app. This can be the reason why you're unable to access your Banking page or create a journal entry in QuickBooks. The best thing that we can do is to perform some basic troubleshooting steps. This way, you can get back to your business. 
 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If resetting the App Data still doesn't make a difference, I recommend doing a full reinstall of the program. You can check out this article for the detailed steps: How to uninstall and reinstall the app.


Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

View solution in original post

eeei732
Level 3

Banking tab on desktop QuickBooks (Apple) no longer working

Thanks, that did the trick!

KlentB
QuickBooks Team

Banking tab on desktop QuickBooks (Apple) no longer working

 

I'm glad that my colleague was able to help you, eeei732.

 

As always, you can post your other concerns or questions here and we'll take care of them.

 

Looking forward to helping you out again.

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