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Level 7
October 16, 2018
Question

I am having issues connecting my TD bank accounts to one of my companies.

  • October 16, 2018
  • 19 replies
  • 47 views

I have not been able to connect to online banking with TD bank. Please let me know how I can resolve this. Thank you!

19 replies

Level 7
October 16, 2018
I have the same issue. Does anyone have a solution to this issue. It's been over 2 weeks.
October 16, 2018
I have the exact same problem, Since TD bank updated thier website two weeks ago I have not been able to download ANY transactions. Please advise
Level 7
October 16, 2018
I called TD yesterday and they had me move to TD business Direct and re sync and it worked.
Level 7
October 16, 2018
GIad you got it working! I was considering doing that, I just didn't know if I could switch my personal account as well to business direct.
October 16, 2018
Bus Direct did not work for me..
Level 7
October 16, 2018
Switching to business direct worked for me... I'm new to quickbooks, so I'm unsure how long it usually takes to fix these issues, but I wish you luck!
Level 7
October 16, 2018
It’s been about 2 months since my TD has synced up.
Level 7
October 16, 2018
I am still having issues since the update on TD's website.  Anyone have a fix for it? We have a business account.
JaneD
Level 6
October 16, 2018
Hello, @vickidensieski.

Thank you for joining us in this thread.

I was able to confirm that this issue has already been resolved. Please make sure respond if there is a prompt from your bank website that requires your attention.

In order for us to help you in resolving the issue, please follow the below steps:

1. Log in to your TD bank's website.
2. You will be prompted with the "New Security Set-Up" message that you'll have to complete.

Once done, you will be able to update your account. You can do that by choosing the Gear icon and clicking on the Update button.

Please give this a try and let me know how this goes. Thank you.
Level 7
October 16, 2018
That does not resolve the issue. In March, TD Bank moved from just having a 4 digit pin to an alphanumeric password with letters and numbers as a requirement. The current QB login still asks for a pin. This is what's causing the issue, and QB still hasn't fixed it.