If you are changing from the old TD Online to the new TD Online for a business account, here’s a workaround that will get you up and running! Don’t waste 30 minutes talking to someone at Quickbooks, they will tell you that they would “LOVE” to help you, but that they don’t have a solution.
This is a combination of work arounds...
FIRST- MAKE A SECURE BACKUP OF YOUR QUICKBOOKS FILE!!!!!
THEN... If you’ve tried to setup the new bank feed a few times, you may need to clear out the instances of Quickbooks connection requests in your TD online account. It seems to allow only three attempts. If this is the case, open TD, go to Account Options / Account Services / Manage Financial Tool Access, then click on the trashcan icon next to the QB access requets and delete them
NEXT... Check to see that in QB you have no pending online payments. If you do, reset each one of them so that it is just set up as a check to be printed later. Also, go to your Bank Feeds and clear out anything that’s been downloaded and waiting to be added, compared, or whatever.
NOW, you can go ahead and get this connection issue sorted out.
Open Quickbooks
To begin with, lets say that the file you have your banking data in is “TD BANK OLD”
In the Chart of Accounts, Add a New Bank Account with a name like “TD BANK NEW”
QB will ask if you want to setup the bank feed for this account, select Yes.
When you put in your TD login credentials it will fail.
Open a browser window. Login to TD Bank, go to Account Options / Account Services / Manage Financial Tool Access. You should see a Pending request to setup a connection to Quickbooks - click on Yes.
Return to Quickbooks, click the Back button on the account setup page where you just failed to achieve access, then Continue, then Connect. It should now connect.
Now you have a new account that has the online connection, but nothing in it!
Close out of Quickbooks, just for good measure. Look in your file directory where you have your Quickbooks file and just for good measure, delete the .TLG, .ND and .qbw files related to your company file. Reopen Quickbooks.
Open Company / Chart of Accounts / right click on “TD BANK OLD” (or whatever your account is named), Click edit Account, go to the Online banking tab and select “Deactivate”. Oh, and before you do this, make sure you have no pending online payments.
Once the bank account is deactivated, Close out of Quickbooks, just for good measure. Look in your file directory where you have your Quickbooks file and just for good measure, delete the .TLG, .ND and .qbw files related to your company file. Reopen Quickbooks.
Open Chart of Accounts
Check that online banking for “TD BANK OLD” (or whatever your account is named) is deactivated
Check that online banking for “TD BANK NEW” (or whatever your account is named) is activated
Rename “TD BANK OLD” to “TD BANK NEW”. Quickbooks will ask if you want to merge the two accounts, select YES.
Close out of Quickbooks, just for good measure, then reopen.
Open the Chart of Accounts you should no longer have the “OLD” account, although its data is now in the “NEW” account. Select the “TD BANK NEW” account, right click and then select Edit Account. In the Online services tab see that the “Activated” selection is marked, then check the “Online Bill Payments” box if you want to enable this feature.
