Can't reconcile bank account after migrating account from Desktop to Online

I would love to assist you in reconciling your bank account, jellis00. 

However, I need more specific information for me to address your concerns properly.

Can you specify what kind of error you're getting as you try to reconcile your bank account? Any additional information would help me check for solutions to address your concerns better. 

Please don't hesitate to provide any further details or a screenshot as a visual guide to explain your scenario more clearly. 

Here is where I stand in reconciling the bank account in question.  Attached is the bank statement from the bank and a screenshot of QB Online register for the corresponding dates in the statement.  Notice both match.  However when  I click RECONCILE it displays an error that the account isn't ready for reconciliation.  All transactions are checked as C so I don't see why this error is happening or how to rectify it.

I appreciate you for sharing a screenshot,  jellis11. It's my priority to ensure you can reconcile your account.

There are several reasons why you encountered an error message when reconciling, and I've listed them below:

• An incorrect opening balance was entered.
• Transactions were added which are older than the account's opening balance, and its original opening balance entry was never edited to reflect the change.
• A user manually reconciled a transaction, causing it to not show up on your next reconciliation.
• Someone edited, deleted, moved, or unreconciled an already reconciled transaction. It changes your ending balance for the last reconciliation, which impacts your beginning balance the next time you reconcile.

You'll want to start by reviewing the opening balance and confirming it's correct. Afterwards, you can check your bank statement.

Here's how:

1. In QuickBooks, go to Accounting, then Reconcile.
2. Review the account. 
3. Confirm you're reconciling the correct month(s).

Next, if your account is connected to online banking, confirm all downloaded transactions have been matched and categorized before you begin reconciling. Doing so ensures you have the final correct beginning balance. Also, click the We can help you fix it option to open a discrepancy report.

Review it and use its details to decide if and how to make necessary changes. Intuit recommends talking with whoever made the changes before editing them since they may've been made intentionally.

Once you know you need to make corrections, review each transaction on your report one at a time:

1. Click a transaction's View option to see the history of changes to it.
2. Review your Change Type column. It will inform you what type of change was made.
3. Perform your edits based on the message displayed in their Change Type column. If necessary, refer to Intuit's list of change types to identify what each one means and what you'll need to do.
   

After reviewing everything on your discrepancy report, the Total Discrepancy Difference should be $0.00. Be sure to check your account's beginning balance again in QuickBooks. It should match the beginning balance shown on your bank statement. When you're ready to proceed with reconciling, click Resume reconciling.

Please keep us posted if you need assistance managing your bank transactions or reconciling accounts. We're always here to help you out.

When reconciling online monthly ALL check marks to the far right are checked backdated to other monthly statements. How do I uncheck the unwanted checkmarks?

Welcome to the Community, Maciel.

Let me guide you on how you can uncheck the unwanted checkmarks on specific statements so you can start reconciling in your QuickBooks Online (QBO) account. 

When reconciling an account in your QBO, ensure that you have entered the correct ending date and amount when reconciling. Follow the steps provided below to uncheck the statements. 

1. At the left panel of your QBO account, select Transactions then Reconcile.
2. Select the account you want to reconcile, then click on Resume reconciling.
3. In the right area, tap the circle button to unmark the selected transaction. 

Furthermore, you can read this article to know more about reconciling an account in QBO: Reconcile an account in QuickBooks Online.

Additionally, check out this article if you want to make changes to your past reconciliations:  Learn the reconcile workflow in QuickBooks.

Leave a comment below if you have further reconciliation inquiries with your QBO account. I’ll be here to assist you at any time.

Opening balance error

My goal is to fix and ensure the accuracy of your opening balance so that you can start reconciling your accounts in QuickBooks Online, fhburmeister. 

The opening balance is the starting balance when you create your account. It is essential to review and ensure that it is correct because it is the starting point for accounts in QuickBooks. If it is incorrect, it can impact all future reconciliations.

Here are the detailed steps to check the opening balance in QuickBooks: 

1. Go to the Transactions menu and select Chart of Accounts.
2. Look for the account on the list, then click View Register.
3. Please search for the entry that indicates the opening balance. Once you find it, kindly take note of the date and balance. 
   
   

Once you have this information, log in to your bank's website or look for your bank statement. Check your account balance for the same day as the opening balance in QuickBooks and compare the two. 

If the opening balance is incorrect and doesn't match your bank records, follow these steps to correct it:

1. Select the opening balance entry to expand the view.
2. In the Deposit column, edit the balance to match your bank records.
3. Hit Save.
   
   

Afterward, review your account register to ensure no other transactions have been reconciled. 

1. Locate the Opening Balance Equity and then ensure it shows an R. 
2. If there's an R on other transactions, click it to expand the view. 
3. Keep selecting it until the box is blank. Once done, hit Save.
   
   

I still recommend consulting your accountant to ensure the accuracy of your books and for guidance in taking the steps. You can utilize our Find an Accountant tool if you don't have one.

Once your opening balance is accurate, you can start reconciling your account. For additional reference, check out the following articles: 

• Learn the reconciliation workflow in QuickBooks.
• Fix issues for accounts you've reconciled in the past.
• Undo or remove transactions from reconciliations.  

The process I've provided will help you adjust or fix your opening balance and reconcile your accounts. By thoroughly reviewing the details, you can ensure that all transactions are accurately accounted for and that there are no discrepancies. In case you have any further questions, please do not hesitate to let me know by using the reply button below.