Thank you for that information....can you tell me if our current payroll enhanced subscription will continue to work on with the QB desktop 21 version after May 31?

I appreciate you returning to the thread, @NevaF. Let me jump in on this conversation and assist you further on this.

Your access to QuickBooks Payroll Enhanced in your QuickBooks Desktop (QBDT) 2021 will expire on May 31, 2024. However, there are options available to continue using the payroll service.

You can consider installing QBDT 2024 trial version to continue accessing your payroll for the succeeding month to weigh your options on whether or not you need to renew your subscription before July 31, 2024. You can refer to these guides if you choose this option: 

• Back up your QuickBooks Desktop company file
• Update your company files to a new version of QuickBooks Desktop
• Restore a backup of your company file
• Get started with QuickBooks Desktop Payroll Enhanced

Alternatively, you can continue using your QBDT 2021 and do your payroll manually. In this case, you'll need to calculate and enter payroll taxes, and file your tax forms yourself.

If you are considering renewing your QBDT subscription, check out this article to learn about the deadline for the renewal: Can't buy QuickBooks Desktop as a new US subscriber. 

We'll be here in the Community if you have further questions about using your payroll after QBDT 2021 discontinuation on May 31, 2024. We'll do our best to assist. 

@NevaF 

You may have 2 options after May 2024:

1. QB Desktop 2021 + a stand alone payroll app. You will register payroll expenses as JE in QB Desktop manually. Your Enhance Payroll will be useless.

2. QB Desktop 2024 + Enhanced Payroll. They will support it until 2027.

So since techsoup is not offering desktop 24, we have purchased QBOnline Plus but the activation is not working. Can someone walk me through that to get it set up?

I am happy to assist you with setting up your QuickBooks Online Plus account, @NevaF.

Could you please provide me with more information about the issue you're experiencing with the activation? Please note that QuickBooks Online (QBO) does not require an activation code. However, if you're trying to log in to your account, it may ask for a verification code.

You can use this link to log in to your account: QuickBooks Online Login page. Then, enter your credentials. From there, you'll be taken to the Dashboard where you can view an overview of your company's financials. From here, you can go to your Settings to set them at once. 

For detailed instructions on how to set up your company's settings, manage user access, and edit contact and sign-in information, please refer to the following article: Get started and adjust settings after you sign up for QuickBooks Online.

You might also find these articles helpful in achieving basic tasks in QBO: Video tutorials for QuickBooks Online.

Let me know if you need more help setting up your QBO account. I'm always here to answer them for you. Have a great rest of the day!

I have completed my transfer to TechSoup Quickbooks.  It is possible, but it does take time.  I had to keep asking for someone who could truly help, and once I reached the fifth person, Angela, she was incredible and helped me through it.  Keep trying as there are little nuances, but once you get to the right person, they are truly helpful.

Good luck!

It seems that my first problem is that I don't have a QBOnline account.  When I try to create an account, it won't let me use my email addresses because they are already in use for my current intuit account and when I sign in with my current account, it says I cannot add QBOnline Plus with my current subscription and please contact customer support.  How do I get past this hurdle?

I understand the challenges you're facing when setting up your QuickBooks Online (QBO) account, NevaF. 

Intuit allows users to sign up for both QuickBooks Online and QuickBooks Desktop subscriptions using the same email address.

In this case, I suggest contacting our Customer Care Team. This is to verify the issue with your Intuit account into why you can't add a subscription. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.   
5. Choose a way to connect with us.

Alternatively, we can create a new QBO account using a different email address.

Additionally, I've added an article that'll help to easily change a company file you want to work on: How do I Switch Companies?

Keep me posted if you have more questions about managing your Intuit account. I'm always here to help. 

I’ve gotten success! I’d like to share what I found to be a simple solution but is not obvious. From the original link to start set up in the techsoup email, login with your current intuit account. It will then list your “companies” aka active desktop accounts. If you choose from that list, you will get a notification that you cannot use it because of it not being an online account. Instead, look below that list of companies and click “add new company” . It will then prompt you through the process which was easy enough as long as you read the directions and take your time. Hope this helps!

Hello again,

Can you clarify for me how this switch from desktop to online QB works in regards to the payroll subscription?  I am under the impression that I need to cancel my payroll subscription on the desktop version and create a new subscription to an online payroll option?  Currently, the online payroll is a trail version of payroll core and the Intuit QB Payroll enhanced that I was using on desktop did not migrate to online.  Can you confirm if cancelling the desktop payroll subscription is correct?

Thanks

Thank you for getting back to this thread, NevaF. I'm here to clarify regarding moving your QuickBooks Desktop (QBDT) Payroll data to QuickBooks Online (QBO) Payroll. 

Yes, you're right regarding canceling the QBDT Payroll subscription if you want to transfer to QBO. Please be informed that before you cancel your plan, you'll need to transfer your data first to QBO Payroll and ensure you have a subscription to QBO Payroll Core, Premium, or Elite. Afterward, you can now prepare your file and move it to your QBO company file.  

You can also follow the steps in this material: Move your QuickBooks Desktop Payroll info to QuickBooks Online Payroll (payroll only). 

After transferring your files, you can proceed to cancel your QuickBooks Desktop Subscription. 

Feel free to leave a comment below if you want to ask us anything regarding QuickBooks-related concerns. We're still here to back you up. 

Thank you for clarifying. Can you tell me how I would go about requesting a refund for the unused portion of the desktop payroll subscription?  We had to upgrade in Feb but only used it for 3 months before having to switch to Online QB....poor coordination of timing on required upgrades on Intuit's part.

Let me help you process a refund for the unused portion of your Desktop Payroll subscription, NevaF. 

You can contact our Support Team for prorated refunds. They have the tools to review your account since this request is subject to approval. Rest assured that they can address your concerns with the upgrade and migration from one QuickBooks product to another.

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

For our operating hours, refer to this article: Contact QuickBooks Desktop support.

Visit this guide for more details: Request a refund for your QuickBooks product. It contains a form you can fill out directly or scan through option two for other products and situations.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with your QuickBooks Online. The Community team is always here for you.