Cannot download or email my 2019 Tax Details. Emails show no attachment and when I try to download, the file is zero bytes and does not open.

Hello ying3,

We have an ongoing investigation regarding the empty Excel file when downloading the Tax detail report in QuickBooks Self-Employed. I'd recommend reaching out to our Customer Care Team. They can add your profile to the list of affected users. With this, they can send you email updates regarding the issue.

We'd appreciate your patience as we get this working.

Because this is a time sensitive issue and is delaying my ability to file my taxes on time, why can’t I leave a message or email them outside business hours so they can contact me back when they are available?

Thanks for getting back to us, ying3.

We understand how important for you to file your taxes on time. However, contacting them within the Support Hours would be our only way to report the issue. 

You can select the Get a callback option so this request will remain open until the representatives are available during those hours. They'll give a callback as you requested and assist you further with this.

1. Click Assistant in the upper-right corner and type Talk to a human.
2. Type I still need a human and another options will appear.
3. Select Message an agent or Get a callback.
4. Enter the necessary details to complete your request.

We'll be right here with you if you need anything else. 

Thanks, but this doesn't appear to work. When I select either one of those options, the QB assistant simply responds with: 

My agents aren’t available right now. Here’s when you can reach them:

M-F, 6:00 AM to 6:00 PM PT
(Except holidays)

For help any time, ask the community.

There is no prompt to enter any details in order to complete my request. So the quickest way to access my 2019 tax details would be to call at 6am? I'm not sure how to explain this to my accountant. Is there an email option available? 

Alternatively, would it be possible for you to email me my 2019 tax details? 

I appreciate your time getting back here, ying3.

At the moment, only our phone or chat support has the ability to pull up your account and provide the tax details. You'll want to request a callback at your most convenient time.

Here's how:

1. Go to Assistant locate in the upper right-hand corner..
2. Ask general questions and enter Talk to a human to see the Get a callback option.

I've got these articles for more details:

• Support hours and types
• Contact QuickBooks Self-Employed Support

You can always get back here if you have additional questions or concerns.