Capital One Bank Feed Requires your Attention

Thanks for sharing your concern in QuickBooks Community, @jschwartz20.

I've got some troubleshooting steps we could perform to remove the old alert in your Bank feeds section. 

It's possible that your QuickBooks Desktop (QBDT) isn't up to date or you're using an outdated version of the program. This can be the reason why you're still seeing this old alert in the Reminder window. 

To remove the error, I'd suggest updating the product to its latest release. This way, you'll be updated about the latest features and product improvements. Here's how:

1. Go to Help and select Update QuickBooks Desktop.
2. Click Update Now, then select Get Updates.
3. When the update finishes, close and reopen QuickBooks.
4. When asked to install the update, click Yes.
5. When the install finishes, follow the on-screen instructions.

I also encourage you to visit our QuickBooks Help page to look for additional guides and source in doing your QuickBooks tasks.

Let me know updates on how this goes. I'd appreciate any further details you can add. Please don't hesitate to post again here. Have a great day ahead. 

Thank you so much for your reply. Unfortunately, checking the update and even resetting the update had already been completed prior to posting this message. Again, this is something that has just recently appeared - I have not had this issue before. 

I know this hasn't been an easy process for you, jschwartz20. Allow me to share additional details to ensure you're able to get back to business seamlessly.

With QuickBooks Desktop (QBDT), there are instances when you need to re-brand or reset an account tied to your bank feeds. Doing this will help us narrow down and troubleshoot issues with this unusual error.

Before doing additional troubleshooting steps, you'll need to secure a backup copy of your company file before performing them.

Once ready, let us now perform re-branding of your online banking files. You'll need manually update the Financial Institutions list in your account. To do that:

1. Find the fidir.txt file on Windows 10 or 8.

2. Right-click fidir.txt and select Rename.

3. Change .txt to .old and click outside the field to save the name change. Then, select your QuickBooks version to get the latest file.

• 2022
• 2021
• 2020

4. Save the file to your desktop and then Save.

5. On the desktop, right-click the fidir.txt file, and select Copy.

6. Right-click Start, select File Explorer, then This PC.

7. Open the filist folder.

8. Right-click anywhere in the folder, then paste.

9. Close and reopen QuickBooks.

If the same thing happens, you can check out for possible issues by resetting your account for online access. 
 

Here's how:

1. Deactivate Bank Feeds for an account

2. Create a new bank account.

    a. From the Lists menu, select Chart of Accounts.

    b. In the Chart of Accounts window, right-click anywhere and click New.

    c. Select Bank for the Account Type.

    d. In the Account Name field, enter the name of the bank.

    e. Select Save & Close.

3. Merge the two accounts by renaming the old account with the name of the new account.

    a. Right-click the old account, then select Edit.

    b. In the Account Name field, type the name of the new account.

    c. Select YES when you get the Merge warning dialog box.

4. Set up the merged account for Bank Feeds.

If you're experiencing the same issue, you can follow the steps in Solution 3 from this article: Re-brand or reset accounts for Bank Feeds access.

Moreover, if the transactions are downloaded in the new file, you can fix data issues on your company file.

We're looking forward to hearing more from you. If you have additional questions about troubleshooting your bank feeds, don't hesitate to add a comment below. Keep safe and have a good one.

I am having the exact same problem. However, I doubt I will go through the secondary fix process recommended. Looks too time consuming. I will just click later and wait until QB figures out another fix or update, if ever.

Jinx

Intuit ... figure this out! I do not like the red exclamation point in the upper right for a message/warning for the boy who cried wolf!!!! I have NEVER used a Capital One bank feed (though I do use two others) AND, as the OP said, the message is 5 YEARS too late.This is clearly a false error message and you guys need to figure out how to remove it. As it stands, the 'Restart to install updates' is finicky enough and will often times require multiple restarts before something clicks!

Get this fixed ASAP please.

The fact is that I've received 'kudos' from multiple people but I could give a sh!t about that. Intuit .... FIX THIS!!!!!!! I'm not the only one with this problem, clearly! Please fix this ASAP! Why am I paying more than $4k per year for this kind of response, or should I say NO response?

[removed]! Does QuickBooks actually support their own product? The initial comment was made 5 weeks ago, and it was met with a solution that DOES NOT WORK. Since then, crickets.

Figure this out QB, please!

I understand how you’re feeling right now, @jkeebee. Let's collaborate to remove the alert in Bank Feeds.

We can deactivate your bank account in QuickBooks Desktop (QBDT) to clear the error. Beforehand, make sure the program is updated to the latest release.

Here's how to deactivate the account:

1. Go to the Lists menu.
2. Select Chart of Accounts.
3. Locate and right-click the account you want to deactivate.
4. Choose Edit Account.
5. Go to the Bank Feed Settings tab.
6. Select Deactivate All Online Services.
7. Click Save & Close.
8. Hit OK to confirm.
   
   

   I've attached a screenshot below that shows the fifth to seventh steps.
   

Once done, reactivate your account. Kindly check this article for the step-by-step guide: Set up bank accounts for Bank Feeds. It provides two ways to connect your account to the bank feeds (Direct Connect and Web Connect).

Additionally, I've added this article to help you match your transactions to keep your account accurate and updated: Bank Feed transactions.

I appreciate your patience in joining this thread. Please keep me posted if you have other banking concerns. I'm always here to help you out.

I would be willing to say that 99% of the people who are following this thread will say the same thing that I will say. I do not have NOR have I ever had a "Capital One ..." associated account. How can your solution work when I have absolutely no association to a Capital One Bank Feed?!?!?!?!

At least you have finally responded, I do appreciate that! 

Agree, never had a Capital One account and continue to receive same error message after trying to resolve after following the many recommended solutions, including verication that my QB software is up to date.

I'm having the exact same issue and I have never had a Cap One feed set up.

Hello there. I'll point you in the right direction to get this sorted out as soon as possible.

Know that this isn't the experience we'd want you to have. I'd recommend reaching out to our Customer Care Team. They have the tools to access your account in a secured environment and conduct further investigation to determine the reason you're getting the prompt even if you didn't connect Capital One Bank to your QuickBooks Desktop (QBDT) company. I'll write the steps below to get you going.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

       6. We'll email you a single use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

      7. Select to chat with us or Have us call you.

See this article for more details: Contact QuickBooks Desktop support.

Additionally, if you happen to encounter errors when using QBDT, you can refer to this article to help you fix the error: Verify and Rebuild Data in QuickBooks Desktop.

Feel free to leave a comment below if you need further assistance with this. I'm determined to help you get through this situation. Stay safe!

So let me get this straight. There are a number of people on this thread plus, I'm sure, many more people who have no knowledge of this thread and instead of coming up with the solution you want all of us to contact support so they can 'fix our corrupted files'? I'm more than happy to send you a copy of my Enterprise QBW so that you can take a look and try to find the issue and solution for everyone else to use instead of going to the trouble of contacting support. You have my email address so please feel free to reach out and give me the details of where I can send my 750MB QBW file (or a portable file). How about that instead of everyone contacting support?????

I am having same issue. Never connected to Capital One. Performed all updates. Tried to reach out through chat support, which had an estimated 5 minute wait but had to close out after 15 mins or so of waiting. Wish they would come up with a fix for this.

Hi All,

I was reconciling the account related to one of my bank feeds. I have two credit card accounts (nothing even close to Capital One). One of them (I'd rather not share either of their names due to internet paranoia) was no longer working because Intuit had decided that they wanted to change something that was working perfectly well. So, the fix required that I remove this particular (again, NOT a Capital One) bank feed. I then added the credit card bank feed that was 'fixed' by Intuit (which really no longer works as expected, a problem for another day since the support received on this trivial problem was so stellar) and somehow the 'Capital One Bank Feed Requires your Attention' is now GONE!!!! Again, what it required was to remove one of my bank feeds and adding it back. That worked for me anyway. Thanks Intuit!

I tried contacting support about this issue, since I saw another user had luck.

My call did not go as well. Went through several steps to troubleshoot, which did not work.

Towards the end they wanted me to go in the chart of accounts and look at every single account, even inactive and comb through every transaction to see if anything said "Capital One" or "BOA".

Then the next step was to try and verify the data and if there was issues, rebuild. After almost two hours, and the office closing, I had to hang up.

I will likely be waiting for Intuit to create an update/fix for this, since there seem to be many others with same issue.

Hi Joyce,

Did you ever get this cleared up? I just started having this same problem last week.

Same, no Capital One accounts nor do I use any bank feeds.

Wonder if you ever able to get this resolved or if you're still looking at the red exclamation point under your notifications?

Maureen

Hello there, MEW2299. I'm here to provide some troubleshooting steps to fix the error alert in your QuickBooks Desktop (QBDT).

Beforehand, can you please double-check if there's any bank connected to your QBDT program? You can disconnect and re-connect the financial institution to your bank feeds if there is.

Otherwise, I recommend running the Verify Rebuild data tool to resolve the most commonly known data issues in your QBDT company file. But beforehand, please make sure that your QBDT is up-to-date. This way, you'll always have the latest features and fixes.

Then, follow these steps to proceed to verify data:

1. Navigate to the File menu.
2. Choose Utilities, then select Verify Data.
3. Click OK when you see the message, QuickBooks detected no problem with your data.
4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
5. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild the data:

1. Go to the File menu.
2. Choose Utilities, then select Rebuild Data.
3. Click OK if you receive a prompt to back up your company file.
4. Click OK when you get the message, Rebuild has completed and proceed to the next step.
5. Run Rebuild Data again to make sure there are no errors.

However, I recommend contacting our Technical Support Team if the issue continues. They have the tools to look into your account and verify what caused this issue.

Feel free to comment below if you have other concerns or questions about managing your QBDT company. I'm always glad to help in any way I can. Keep safe!

The fix should be the first option, just what I posted a couple of weeks ago! Disconnect then re-connect one of your bank feeds even though it is NOT Capital One!!! There is obviously an error within the program that Intuit would rather have its users fix then fix the error in the program. Disappointing.

Thanks Joyce. We don't even use bank feeds so I have nothing to even disconnect. I'll try another rebuild but I just did one with an employee file error. I was hours on the phone for that problem. I don't have the time/patience to work on another problem with support. QB 2023 has not been good for us.

I have the same problem.  I never set up Capital One bank feeds or any bank feeds.  The bogus Reminder is very annoying.  I hope that Intuit fixes it.

I have exactly the same problem with a bogus "CapitalOne" Reminder that cannot be deleted.  None of the proposed fixes work to get rid of it.  Intuit, please fix the problem!

I hear your sentiments, Brian. This isn't the experience we want you to have. I'm here to point you in the right direction of support to help you sort this out. 

Since the issue persists after trying out the troubleshooting actions above, I recommend contacting our Customer Support Team. They can safely have a screen-sharing session with you to find the root cause of this issue and a possible fix. 

Here's how: 

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Please give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You can check our available hours when contacting support to ensure we address your concern promptly.

On top of that, you can read the resources from this link as your guide while tracking your QBDT entries in the future: QuickBooks Desktop help articles.

If you have any further questions or concerns about QBDT-related tasks, please know that you can always tag my name. I'm here to help you in any way I can.

Carneil:

I am not subscribed to QuickBooks Desktop Support.  I am subscribed to Intuit Full Service Payroll, but that is not applicable to this problem.

Also, like the other commentators, I am skeptical that they can fix it.  It is not worth my time to experiment any more with this issue.  I have already spent 8 hours on the problem.  I will just live with it until Intuit fixes it.