Capitol one transactions are not downloading since Jan 21. Tried resetting no fix. Any comments please

I'm glad to see you posting here in QuickBooks Community, teegeepen.
 

We recently received a report about users like you getting the same issue in Capital one transactions are not downloading or missing transactions. Our product team is working diligently, and an open investigation is taking place to resolve the problem.

In the meantime, you'll have to manually import your missing transactions or entries that are not downloading as a workaround. You can click this article to see the steps: Manually upload transactions into QuickBooks Online. After that, transactions from your accounts will add to your Online Banking.

Then, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Here's how:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Type Capitol one transactions are not downloading in the Type something field.
4. Click I still need a human.
5. Hit Contact us.
6. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

Please check this article to see steps on how you can review your bank transactions by matching or adding them to avoid double entries: Categorise and match online bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

@teegeepen 

As another option, utilize MT to convert the data for the time being.

https://www.moneythumb.com/?ref=110

I am also having this problem. 

Hello there, @arcaneobjects.

Allow me to share with you the ideas that my peers posted above about Capital one transactions are not downloading or missing transactions.

ChristieAnn mentioned above the steps on how to do it. Please check her answer in this thread. You can also check on how to manually upload transactions into QuickBooks Online. After that, transactions from your accounts will add to your Online Banking.

Then, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. 

As another option, utilize MT to convert the data for the time being. 

Let us know if you have further questions about completing your QuickBooks task. I'd be right here anytime.

Hello, so its now Aug. 2022, and I am still having this same issue with my capital one transactions not downloading.  It just keeps telling me to contact my financial institution ?  why if quickbooks is having this issue.  I was able to download a few months ago, and now it is not working.  Please fix this, as it is a very important issue for me to continue on with this bookkeeping program.

Help has arrived, @greggZ. 

I hear your sentiments about being unable to download transactions in QuickBooks Online. 

We recognize how frustrating it can be when something doesn't work as expected and how crucial it is to find a solution as soon as possible.

I'd like to inform you that there's an ongoing investigation into the same issue you mentioned.

To be added to the list of affected users, I advise reaching out our support team. This way, you can get notified when a fix is accessible. Please check our support hours so you can call us whenever is most convenient.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

If everything looks good, I'm adding this article for additional information on downloading banking transactions: Connect bank and credit card accounts to QuickBooks Online.

Once QuickBooks has downloaded your transactions, you should review and categorize them to ensure that they are properly categorized. Check out this article for your guide: Categorize and match online bank transactions in QuickBooks Online.

I'll be right here to continue helping in case you have additional inquiries or require further assistance with managing your QuickBooks account.