Change to American Express connections.

Thanks for bringing this to our attention.

I recognize the importance of resolving this matter as soon as possible. However, an investigation (INV-83474) into American Express accounts importing transactions from the wrong accounts in QuickBooks Online (QBO) is ongoing. Rest assured that our engineers are working hard to address this issue and come up with a solution.

In the meantime, I recommend contacting our QBO support to be added to the list of impacted customers. This way, you can receive status updates on the investigation via email. 

To do that:

1. Go to the Help icon and select the Search tab.
2. Click Contact Us.
3. Provide a short description of your concern and select Continue.
4. Choose between Chat with us or Have us call you.

Moving forward, you can reconcile your transactions in QBO to ensure that your books are balanced and that there are no duplicate transactions.

We would appreciate your patience in this matter. Please let me know if you have any further questions about online banking by leaving a comment below. We will respond to you as soon as possible. Keep yourself safe!

Since I have now had two different calls with two different support reps talking about this problem, I would expect that they should contact me. I don't have time to get back on a call again. This has taken hours out of my work week already not to mention totally putting a stop to my financial reporting while this gets sorted. 

I have been having this same issue since around April 25th. I have called QB 3x over it, and I've spent hours on the phone each time. I am still unaware of any resolution. Each call, QB has told me they've added me to the list of affected customers, but anytime I've followed up with a subsequent call that tell me I wasn't on the list. What is the status on the resolution? This is having a huge impact.

Hi there, @BENT2707.

Thank you for contacting our Support Team to follow up on the previous report. I'll take note of your interaction with them. Changing bank connections that lead to issues for a long time is inconvenient, so I'm here to share an update.

The status of INV-83474 about the American Express transactions importing to the wrong accounts has been closed. The resolution was disconnecting the accounts posting incorrectly and reconnecting using the American Express Corporate or Personal Credit Card (US) options.

The list of affected users receives notifications about the progress and fixes available. Since you haven't received any resolution, I recommend contacting our Support Team again to share the investigation number. They can verify if you're added to the list and provide further instructions. 

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Visit this page for other ways of connecting with our representatives: QuickBooks Online Support. It contains the contact number you can use to call us directly.

 If you'd like to import transactions manually, refer to this article: Manually upload transactions into QuickBooks Online. Just make sure to exclude duplicate transactions once the connection is good to keep your accounts accurate.

This reference will assist you with reviewing downloaded bank and credit card transactions and putting them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

Please know that helping you link your American Express account is my pleasure. If you need help categorizing transactions, add your concerns here. Stay safe.

I have disconnected all my Amex accounts previously, and I am still unable to reconnect them to their individual cards. I also tried calling support for the 4th time on the issue. It promised a call in 20 minutes. It came in 30. I got a call from a robot that said it was connecting me to a live person that never answered. I waited 30 minutes, and the call cut off from me.

I have over 20 QBO accounts and over 50 American Express cards.   About 1/2 of the cards stopped syncing with American Express at the end of October. 

This is an ongoing issue where QBO and American Express do not play well together.  We need to get a mediator in there so that this stops happening.  It is a nightmare to have to download and upload transactions from 20+ accounts every week. 

I understand the importance of syncing your American Express credit card to QuickBooks Online, erbrel.

However, there are still ongoing investigations regarding error 355 with the American Express credit card. Rest assured that our Engineering Team are working on this matter to find solution that will fix this issue. 

The best course of action we can take in the meantime is to reach out again to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human," then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Please review the support hours to ensure you contact agents at your convenience.

Furthermore, I'm adding this helpful article to help you categorize your transactions in QBO after uploading them: Categorize online bank transactions in QuickBooks Online.

Let me know if you have other inquiries regarding uploading bank transactions in QBO by leaving a comment below. I'm just a post away. Have a good one!

FYI, it has been two weeks since my post and NONE of my 50 Amex cards are connecting at all.  We have to manually download each one.  This is horribly messy, time consuming and rife with errors.   I am perplexed as why you cant work this out with American Express?  Please help!

Mine stopped syncing on 11/14. It shows error code 350 though. I have them all under one parent AMEX account and not individual. When I try to fix the connection it says Sorry, we aren't set up to connect this bank or financial institution yet. Got to be kidding me.....

Thank you for taking the time to contact us regarding Amex online banking connections in QBO, Cboom8. I'd like to provide the necessary information to address your concerns regarding Error 350.

According to our records, we have an active investigation underway for this issue (INV-95643). It means our engineers are already working with Amex to check what's causing the error and provide a permanent fix. We've also started compiling a list of impacted users like yourself.

To be included in the list, please contact our support team. This will let us send you timely updates on the progress of the issue. We'll also send notifications once the issue has been resolved. 

 Here's how to reach out to them: 

1. Log in to your QBO account.
2. Go to the Help menu in the upper-right-hand corner to open the QB Assistant window.
3. Type in talk to a human and press Enter.
4. Select QuickBooks Online Support, then click Contact Us.
5. Provide a short description of your concern or provide INV-95643 as a reference. Then, click Continue.
6. You'll see several options on how you want to get in touch with our support team.
7. Select Callback if you want to save your spot in the queue. Choose Appointment to have someone call you in the next available schedule. On the other hand, click Chat if you want to start a conversation with one of our chat support agents.

I also wanted to share these additional resources in case you need more guidance when working in the Online Banking section in QBO:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• What To Do If You Get A Bank Error Or Can't Download Transactions in QuickBooks Online

We appreciate your patience as we work towards resolving the error you encountered while using the Online Banking feature, Cboom8. If you have any additional questions or require further assistance in the future, please don't hesitate to reach out to the Community.

HEY QUICKBOOKS PEOPLE!   My 50+ American Express cards in 23 QBO accounts are still not syncing.  I have contacted everyone possible and I just hear "we are working on it".  This is completely unacceptable.   Most have not synced since 10/31/2023.   Nothing at all since 11/14/2023.

Please fix your relationship with American Express!!!!!!!!!!!!!!!!

Well, they fixed it but never let us know.  You need to use American Express (Delegate) connection.  I found this randomly last week & it worked!  So much for all the tickets I filed - that system is broken for sure.

https://quickbooks.intuit.com/learn-support/en-us/help-article/credit-cards/connect-american-express...

I had a similar issue today with Amex, account was linked but lost connections a few months ago, when reconnecting it bring other transactions from another Amex, I tried to reconnect several times, finally I created a new Amex account and reconnect, that did the trick, then I just merged the credit card accounts.