Bank account does not appear in my list of bank accounts for bank feeds

The details you've provided really help me picture-out what is happening, mox.

Before we establish a new connection between your bank and QuickBooks Desktop, I'd recommend doing a few things to ensure that your company file is in a good condition.

1. Update QuickBooks Desktop release version.
2. Do the Verify and Rebuild process.

After those troubleshooting steps, we can attempt to reconnect your bank account.

Please let me know if you encounter any unexpected error so we can further review this.

Thank James for trying to help I did check on update. I am set up for auto update. Last update happened to be today about noon. then I went forth with Verify and Rebuild. it stated quickbooks Detected No Problem. So I tried to set up a bank feed for the new account. Did all proper sign ins and when I got to Step 3: Link Your Accounts the bank account I need to link still did not appear.

 Again thanks for trying

I appreciate you for trying the steps above, mox.

At this time, I'd recommend reaching out to our Phone Support team. An agent will do a screen share with you for this to be investigated further. Here's how:

1. Click the Help menu, and then select QuickBooks Desktop Help.
2. Scroll down and click Contact Us.
3. Enter I can't find my bank on the list.
4. Select either Message an Agent or Get a callback from us.

Feel free to check this article for more information when reconnecting your bank: Reconnect your bank.

I'm just around if you still need my help. Stay safe!

Am I correct that this is really the ONE bank account and you created a second QBs account?  If so, do both QB Accts show the Bank Acct# and Routing number when you go into Edit the account.  It's quite possible that Bank Feed is getting confused by the same number being in both places. 

Depending upon how much work you've done in QBs I'd suggest two things, just to get back to "normal" and then figure out where to go next:

• FIRST, MAKE A BACKUP
• Option 1: If you've done very little work in QBs since this issue came up, Restore the backup from when you added the new Acct and then just re-enter whatever you had entered over the last couple of days.  (Make notes or print reports before you start this if you need extra info like check numbers, amounts, etc.)
• Option 2: If you've made multiple changes in various areas of QBs it might be easier to just make all the changes and then delete the new QBs Bank Acct.  (I like Opt. 1 because it's clearner.)
  • Go through the new 2020 register and go back to each transaction and move it to the old register.  This will probably include going to a Bill, deleting the payment and then making a payment using the original account. 
  • Do all of this slowly and carefully (but pending where you are in the country, regretfully you probably have time on your hands).

Once you have everything back to where it was, then make sure all the Bank Feeds are disconnected and possibly even run QB's File Doctor to make sure there are no issues still pending.

So above are my (not so pretty) thoughts on how to get back to square one.  But now I have to ask why??....

Again, assuming one bank account, I'm curious why you would want/need to create a new QBs Acct/Register for 2020?  I have an active checking account in QBs going back to the 1990s.  And I think my Accountant might not be pleased if I suddenly made it look like a new bank account.  I'm also going to assume that you had 2019 checks that didn't clear until the January 2020 statement.  And at the end of this year, you'll probably again have 2020 checks that will not clear until 2021.  So you really can't create it by year. 

Within QBs you can run Checking Acct Report just for 2020 as well as a number of other reports by year.  That includes your Profit & Loss statement which is really one of the go-to reports.  So even though I'm someone that likes to make payments early in Dec. so they checks will hopefully clear and even pay the current balance on my credit card on 12/31 to try and have the YE nice and clean, I still would never create a new QB Acct for a pre-existing bank account.

Just my 2 cents. 

Hey Pete, Great in depth information.

 I got to this post after I had successfully set up my new account. Reason for setting up the new account , in my existing company file is that prior years , 5, were such a mess and needed to start from scratch. I'm on a Cash basis so not worried about when items post. I am by no means a bookkeeper , just a carpenter. I went back in to chart of account and disabled all, 2, accounts that were connected to the bank feed account I needed . went back into new account and voila the bank account was accessible .

now prior to downloading any transactions I don't know if 'Bank Rules" that other account used in previous downloads will work with this new account? Should they?

 also I did down load some transactions into another account , when I was trying to work this out, When I picked just a couple to batch insert I ended up with red boxes asking what account. I thought this would be taken care of by bank rules or auto bank rules . will iIneed to insert payee and account on every transaction i need to add to register. this is not the same as QB 2016. all the confusion happened after upgrading? to 2019

Hello @mox.

The Bank Rules applied in the previous account will no longer work to the new account since this is newly added. You can create a new rule for this specific account.

Here's how:

1. Go to Banking on the menu.
2. Choose Bank Feeds, then Bank Feed Center.
3. Click the Rules icon.
4. Select Manage Rules drop-down then choose Add New.
5. Add Rules Details.
6. Enter a word or phrase you want to use as the condition for the rule.
7. In the Do This section, enter the Payee name or the Account name.
8. Click Save.

You can visit this article for detailed steps and fix common issues when there are unexpected results: Use renaming rules for Bank Feeds.

Let me share this information @mox. Because of the discontinuation, you’ll be unable to access support to troubleshoot issues on the QuickBooks Desktop 2016 software.

Upgrading to a new version of the software will manage your bookkeeping even more. And you’ll have the access to more features with better and current security measures.

You may consider checking this Help article that has plenty of information about Banking, Account management and others.

I’m always here whenever you need help.

Hi Madelyn, ,

My dilemma is finally over! The banking rules are working for my new account in my existing company file. I can only think that bank rules apply to accounts in a particular company file.  I had a problem with bank feeds to the new account. I disconected, Unlinked? whatever the proper term is, for the existing accounts as the new account could not see my bank account while trying to set up bank feed for new account. Apparently QB only allows 2 accounts per company to link to the same bank account. after disassociating those accounts from their bank feeds I downloaded a few transactions for the bank account I wanted and QB requested that I set up a new account. I did, the transactions went right in and the Bank rules worked just fine.

 I'm so happy . all is up and running, so far.

 Thanks for being here to help us all out. Be safe

Hi again Madelyn,

Just when I thought I’ve got it all figured out and got it done…  My first try at getting transactions into my new account, I signed on to my bank and downloaded through them to QB. I did this way because I wanted just a few transactions as a test. All went fine, bank rules also. Feeling elated I broke to help my wife with a puzzle.

 I returned to QB and started my download. A warning box appeared stating: “you haven’t selected anything to send from your outbox.” Yet it started downloading. It has now been downloading for over fifteen minutes. I believe I have a problem.

I appreciate the detailed information, Mox. Let me help you get rid of the error.

Most bank feeds error is caused by critical alerts or down servers. I have an article that will help you fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. 

Once it's fixed, you can already add and match Bank Feed transactions.

We're just around if ever you have other banking concerns. Just feel free to leave a comment below. 

Great to hear you got the initial issues with the Accounts worked out.

I see you also heard back that the rules are specific to the account.

And did you get the errors worked out?  With QBs being a little mixed up when you had the multiple accounts connected, the Bank Feed may have been messed up.  So you may need to add some entries manually.  But let us know if you are still having problems.

I think I'll recommend you still run File Doctor just because you did have some Acct issues.  (Be sure to do a Backup first!)

Thanks for checking back in Pete, Things are going fine, at the moment, not perfect. In a perfect world I'd like QB to down load transactions automatically every week. but for now things are good.

 Stay safe

Hi mox. I understand it can be frustrating when things don't act as expected. I'm happy to hear it's back up and running again. Please don't hesitate to reach out to us again though if you run into anything else. Here in the community we are always excited and ready to help you get back on track. 

tHANK yOU sTEVE,

 eVRYONE THAT HAS CHIPPED IN ON IMFORMATION WAS TRULY HELPFUL. i'M SURE i'LL BE BACH MORE QUESTIONS

A bank routing, in any case alluded to as an ABA or a routing travel number, is a nine digit code. The reason for it is to connote what money related establishment a specific record is associated with.

My feed is doing the same thing.

when I go to open the QBO file I do not see the bank account that ALL of my previous feeds have gone to. My main operating account. How can the bank account, that has all of my transactions, that WAS working now not show as a bank to feed to?

what happens if I set up a new account? How would I do that and have all of my transactions?

Did you figure out how to feed to your existing account?

Thanks for joining this thread, Mrsabp1.

Let's perform some troubleshooting steps to fix this. First, update Quickbooks Desktop to the latest release. Here's how:

1. Open the Windows Start menu.
2. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
3. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
4. Go to the Options tab. Select Mark All and then select Save.
5. Go to the Update Now tab and select the Reset Update checkbox.
6. When you're ready, select Get Updates.

Next, run the Verify Rebuild Tool in QuickBooks Desktop. This resolves the most common issues in QBDT. Once done, go to open the QBO file again to see if you're now able to see the bank account that your previous feeds are gone to.

If the same thing happens, I'd recommend reaching out to our Customer Care Support Team to further check on this.

Please keep me posted on how the steps work. I'll be right here if you have follow up questions.

Odds are the account is still there. My guess is possibly it was made "Inactive" and you can't see it anymore.  Either that or there is a Filter on the list you're looking at and again, it's just now showing up.

First check would be to go to you Chart of Accounts and then go to the Settings (little Gear icon) and check the Include Inactive Accts.  If your account shows up, you just need to modify it and uncheck the Make Inactive so it becomes Active again.

Another way to check to see that the account is really still there and just hidden for some reason (maybe there is a new BUG with QBO) is to go to one of the last Vendors you just paid out of that Acct and look at the transaction.  In theory you should be able to pull up the payment vs getting some sort of error if QBO really can't find it.  Also maybe run a Balance Sheet Report and see if the account shows up. 

But the first "is it plugged in" check I'd do is to make sure the Acct didn't just get switched to Inactive. 

Let us know what you find or if you're getting any errors.

Intuit is the worst company in the history of the world. They offer zero support and make it impossible to contact them. I have to re-add my bank and it is not on the list and despite this moderator's post, there is no way to actually contact anyone. This is a hoax. There is not Phone Support team. Right? Prove it by giving me their phone number.

"At this time, I'd recommend reaching out to our Phone Support team. An agent will do a screen share with you for this to be investigated further." 

"Select either Message an Agent or Get a callback from us."

That's a hoax. This does not exist. It is just an endless loop of useless Q&A.

Chart of Accounts - only fixed assets showing; no other accounts are displayed and when I search they are not found in the COA in that screen.  If I go to Account Listing, at the bottom of the COA screen, there they all are.  I've been troubleshooting 3 days, with QB on the phone for hrs no change, not fixed.  Posted in FB books no one has heard of this.  Any ideas??  I have a ton of work I am supposed to have done by Sunday with a lot involving having to search and revise/add to the chart of accounts.  

To actually talk to people at QB yo're right calling is difficult.  The best way is go to your QB account, click in the help box, type call back, somehow in there it opens a box.  Sometimes you're right you don't get a call back.  Mostly I do.  Sometimes the person can help me sometimes they don't/  The other thing is, if you have the accountant version, there is a phone number and people do answer, or again you can request a call back.  It honestly wasn't until I started going through the call back but really getting the accountant version that I really got support.  Good luck.  I am on several facebook groups and I find they can help a lot.