Connecting to Fifth Third Bank Issue

Connecting Fifth Third Bank is possible since this is supported in QuickBooks, @Bush .

I appreciate your efforts in connecting the Fifth Third Bank. I'm here to provide additional information and steps you can take to deal with this issue. Thus, you can categorize the transaction as soon as possible.

Before digging in, can I ask the following question below:

• Did you receive any error messages like 103? 
• Have you checked your financial institution's website to see if there are any notifications or messages that require your attention?
• Are you done doing browser troubleshooting steps like opening incognito, clearing cache/cookies, and using another supported browser? 

If you received error 103, our engineers are already aware of the situation and are working to find a permanent solution. I'd recommend calling our Customer Service to add you to the list of affected users. You'll then receive an email once fixed. 

Go as follows: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

I'd advise utilizing incognito if you haven't attempted the basic troubleshooting and there isn't a problem with your financial institution's website. After then, reconnect to the bank to see if the problem is still with your browser.

Use the hotkeys below:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

If it fixes the issue, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

If the problem persists, I'd advise importing the bank transactions manually as a workaround. This way, you can categorize and reconcile the account regularly. 

Follow the steps below: 

1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
2. Go to the Banking tab on the left side.
3. Click the Link account drop-down and choose Upload from file.
4. Tap Browse and pick the data.
5. Review all the fields, then tap Next.
6. Click Let's go to complete the process.

For more information, check out this article: Manually upload transactions in QuickBooks.

Furthermore, visit these articles below on how to resolve upload and bank errors in QuickBooks: 

• Fix bank upload errors in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online?

Fill me in if you have more questions or concerns about connecting your bank accounts in QuickBooks. I'm always around to lend a hand. Take care.

@Bush  

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Its error number (108)

I tried on incognito. Same error message

I appreciate your update and for performing some troubleshooting steps to help resolve your banking concern, @Bush.

Let's sign in to Fifth Third Bank's website to check for messages and updates that require action so you can resolve the error you've encountered when connecting your bank to QuickBooks Online (QBO).

Error 108 means there's a notification (for example, new terms of service, announcements about maintenance, or new offers) on the Fifth Third Bank website that needs your attention. These messages, especially the ones about updates, can block the connection to QuickBooks. To fix this, let's review them on your bank's website and take the actions needed. Here's how:

1. Sign in to your bank or credit card's website. These should be the same credentials you use to connect the account to QuickBooks. If you use something different, disconnect the account from QuickBooks and use the credentials for your bank's website to reconnect it.
2. Check for any updates, messages, or notifications.
3. If you need to take any action, the message should give you specific steps.

When you're done, go ahead and connect your bank account or update your connections in QBO. You can read this article for the complete guide: Fix bank error 108.

Once everything is all set, QuickBooks downloads your most recent transactions. All you have to do is review and/or match them to the existing entries to keep your financial data accurate. For the detailed steps, you can refer to this article: Categorize online bank transactions in QuickBooks Online.

Also, I encourage you to reconcile your accounts every month. This helps you manage your income and expense transactions and detect any possible errors accordingly. For the step-by-step guide, you may want to check out this article as your reference: Reconcile an account in QuickBooks Online.

Please let me know if you have other banking concerns or questions about managing transactions in QBO. I'll gladly help. Take care, and have a great day, @Bush.

My error codes are OL-332  and OLSU-1011.  We followed some directions and disconnected with 5/3rd not Quickbooks doesn't even recognize the bank  i.e. 1011 code.

Also Web connect at 5th third  only has QFX and QIF  not QBO.

I have 3 companies that use 5/3rd.  When I go to bank feeds at one company  the first line of bank feeds the "bank Feeds Center"  is missing.  That is company #3,  Company #2 has  OL-332  and Compay #1 will not acknowledge the bank OLSU-1011.  I have spent 10 hours on the phone trying to get this worked through and now worse off than I was at the start when all 3 companies said OL-332 But still had the bank feeds center in the line up.

Hello, DebD4238.

Thanks for joining this thread. I'm here to help ensure this is taken care of for you.

For starters, this thread was originally posted for QuickBooks Online (QBO), thus the steps provided by my colleague above are for QBO.

Since the error messages you've mentioned above is for QuickBooks Desktop (QBDT), I recommend following the steps outlined in this article to help fix the banking errors you're getting: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

However, if you perform those steps, I suggest contacting our Support team once more. Although you've already made a call, they are the ones who can access your account securely and determine the cause of this unusual behavior. They can also generate a ticket and pass it on to our product developers for further examination.

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then tick Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
6. We'll email you a single use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact QuickBooks Desktop support.

For more tips and resources you can use in the future, you can visit our website: Self-help articles.

Please let me know if you have follow-up questions about this or anything else. I'm more than willing to assist. Take care.

@DebD4238 

Web connect at 5th third  only has QFX and QIF  not QBO

You can use the converter tools (one time license) as a workaround.

https://www.moneythumb.com/?ref=110