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Thanks for getting in touch with the Community, azoutlaw.

To verify my understanding, are you encountering any direct error messages while trying to update or connect your account? Also, would it happen to be a Menards (Capital One) account? If you're encountering Error 102 or 105, these mean QuickBooks can't currently connect to the bank. Your bank may need to fix errors if there's an issue on their end. Typically they may resolve within 24 hours or more. If you still see an error, you can try reaching out to the financial institution to check if they've resolved it.

Since it's still showing as connected on the Banking page, but isn't pulling in any new transactions, I'd recommend continuing to get in touch with our Customer Care team for an update on your case. You can reference the case number so the agent you're working with will be able to pull it up in a secure environment and discuss its status with you.

If you're using a Menards (Capital One) account, and are encountering Error 102, you can reference our INV-131029 investigation. This will help the agent to see it's a known issue. If you're affected by it, the agent you're working with will be able to add your account to it. This ensures you'll receive updates while our Product Investigations team works towards a solution. In the event you're not using this specific card/financial institution account, the agent can still troubleshoot and create an investigation ticket for your situation if necessary.

For troubleshooting, you can try disconnecting the account and reconnecting it afterwards. This can sometimes help reset the connection with your bank. While viewing the account, clicking its Update option will start a new download of transactions if there's any to be downloaded from your bank. If the problem continues, you can manually upload transactions as a workaround for the time being.

Please feel welcome to send a reply if there's any additional questions or information you'd like to provide. Have a wonderful Thursday!

Thanks ZackE.  I do not encounter any error messages.  While the automated email I received, twice now, from QB states Menards Capital One, I don't know what Menards is.  I have a Cabelas Capital One.  I called Capital one and they have no known issues on their end.  I then disconnected my account in the Capital One app and attempted to reconnect through QBO banking page.Link Account.  I get an immediate email saying the account has been connected to Intuit.  The only strange thing I see is a constant spinning wheel that says Redirecting after it has been connected.  It seems it's trying to connect and send data, but can't.

You mentioned "view the account and click update."  I have done that in the past a lot, but there is now no account there to view....only my bank account remains on that page.  I can not update or edit.

Hello there, azoutlaw.
 

Since your transactions aren’t syncing to QuickBooks Online (QBO) after connecting your bank, you can manually upload them by downloading a CSV file from your bank.
 

Here’s how:
 

1. Navigate to All apps, then go to Accounting and select Bank transactions.
2. Click the dropdown menu next to Link account and choose Upload file.
3. Select the file and follow the prompts to complete the process.
    

Once everything is fine on your bank's end and QBO can now download transactions from there, duplicates may appear in some cases. To fix this, you can exclude the duplicated transactions that were downloaded.
 

If you need more help, feel free to leave a message below by clicking the Reply button.

Thanks All, I got a solution.  After 3 weeks of trying I was able to reach a real human on the phone.  Larry walked me through a few things and then we tried something different.  We opened a New InPrivate Window and logged in from there.  I then went to banking and, once again, to Link Accounts.  I went through the same steps and this time the spinning Wheel and Redirecting message went away quickly.  The account then showed up on the logged in screen.  To get it to appear on my App, we went to the 3 dots - Delete Browsing History - and cleared Cookies and Cache.  I closed and reloaded the App, and all was there with current information.  Thanks to Larry and did I mention I hate AI Chat Bots!!!

All Fixed thanks to a real human named Larry