Credit Card Payment not Matching to Checking Account

Hi there, @Rebecca97.
 

Welcome to the Community, and thank you for reaching out. I can see how dedicated you've been in getting everything set up after migrating from Desktop, and we truly appreciate your efforts. You're almost finished, just one last credit card payment to match.
 

The reason this is happening is that QuickBooks recognizes the same payment in both your checking account (from the migration) and your credit card feed (from the bank connection). It just needs to treat these as one transaction, not two. Rather than recording them separately, you'll simply link them together as a transfer between your accounts. Here's how:
 

1. Navigate to the Accounting page, then Bank transactions.
2. Select your credit card account.
3. Find and click the credit card payment transaction.
4. In the Transaction type dropdown, select Credit Card Payment.
5. Select the account you're paying with, which is your checking account.
6. In the Match/Categorize column, look for Pair. If you don't see this, the program hasn't been able to automatically match it to the transaction in the other account. So you'll need to manually pair it.
7. Select Post.

If you need to manually pair the payment, click on your checking account, go to the Pending tab, locate the transaction, and select Match in the Action column.
 

This tells the program that the credit card payment and the checking account payment are the same real-world transaction (a transfer between your accounts). It links them together without creating duplicates or affecting your balances incorrectly.
 

Let us know if you have any further questions. We’re here to assist you.

While that should work in theory, it does not in my specific situation. The check that should match the payment was already reconciled and was not imported from a bank feed, but from historical quickbooks desktop data, so it does not appear in the pending or posted tab. I believe that is why it is not matching. I am wondering if i do the following would work or cause bigger issues.

1) Unreconcile the single transaction for the check in the checking account register

2) duplicate the check and keep the same date as the original

3) pair the new check to the credit card payment

4) Delete the old check 

5) Reconcile the new single transaction check.

Thoughts?

Hello there, Rebecca97. Let me chime in on this thread to provide some insights about matching a credit card payment to the transaction in your account register.

The reason you can't match the credit card payment in your checking account to the corresponding transaction is that it has already been reconciled. To resolve this, you'll need to either unreconcile the specific transaction or perform a mini-reconciliation in your account register.

This will allow you to match the credit card payment to your transaction without duplicating or deleting it. When you unreconcile a transaction, QuickBooks already maintains a record, so there's no need to create a duplicate entry to facilitate the match.

On top of that, I recommend consulting with your accountant for personalized guidance, as we're dealing with transactions that could impact the overall balance of your financial records.

Come back to this post if you have other questions or concerns.

Thank you, @GenmarieM 

However, I have tried this and unreconciling the transaction still does not allow me to match it. Again, this transaction that I am trying to match came from QB Desktop migration and not the bank feed. I have tried every possible way to solve this and I cannot get it to match, that is why I suggested duplicating it - as I assume if it is created in QB online (which the original was not) that it would allow me to match it. I cannot even undo the previous reconciliation because it is showing that there is no reconciliation history - since it was reconciled in QB Desktop. The only solution I have found so far is recording the credit card payment as a credit card credit and putting it in a "suspense" account. My accountant is not familiar with QB Online as they only use desktop so they told me to reach out to QB online tech support.

Hi there, Rebecca97.

I appreciate you following those steps provided above. I see you've already tried unreconciling, matching, and using a suspense account as a workaround.
 

To avoid issues with your post-reconciliation history and since your accountant has suggested contacting QuickBooks support, I suggest connecting with a live expert during their available hours. They can screen-share and review your account to ensure it is resolved correctly, so your books stay organized and nothing gets messed up.
 

Here’s how to reach them:
 

1. Select the Help (?) icon in the top-right corner.

2. Click (?) Help, then choose either the Assistant or Search tab to get started

• If you select the Assistant tab, choose "Contact a human."
• If you pick the Search tab, enter your inquiry, and select Contact Us. Then, choose a way to connect with the right expert.

If you have any questions or concerns, don't hesitate to reach out. We're here to help.