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indigo-digitaal
October 8, 2023
Question

Debit card

  • October 8, 2023
  • 1 reply
  • 0 views

My bank account is connected to QBO and syncs just fine. However, I just found out that it's not recognizing the DEBIT transactions from my business debit card. It all shows up on the same bank statement for me, so I don't understand why QB doesn't see those transactions. It's not a separate account, so I can't "connect" it. How do people manage debit cards?

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
October 8, 2023

Hi there, @indigo-digitaal.

 

Thank you for communicating with the Community. I'll be more than happy to guide you and share some insights.

 

QuickBooks Online depends on your financial institution on what your bank allows you to download on QBO. However, it is possible to acquire it through manual updates.

 

Here's how:

 

  1. Select Banking.
  2. Select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update. You must enter these credentials within 2 minutes of being prompted. Multi-factor authentication is any security precaution that requests more than a single username and password.

 

For more detailed steps, please refer to this article: Automatic and manual online banking updates.

 

If it still doesn't work, I suggest contacting your bank to verify it.

 

For future reference, you can refer to this article if you want to categorize your transactions: Categorize online bank transactions.

 

Keep me posted on how things go on your end. I'll be around to provide further assistance with your banking concerns.

I
indigo-digitaalAuthor
October 9, 2023

Connecting to my account is not the issue. It auto-syncs with my bank account just fine, but doesn't see the debit card transactions in that same account. (All my Credit Cards are fine, those are different accounts). But my DEBIT card is part of my business banking account. All those transactions show up on the same bank statement. However, QB only syncs the transactions that are NOT debit card transactions and ignores the rest. So it's connected, but doesn't see the debit card items. They are separated on my bank statement into regular debits, then there is a section after the regular transactions that are labeled for my debit card transactions. Those are the ones that QB ignores. 

C
ChristinaL11
January 2, 2024

I also need the answer to this question, but it doesn't look like one was ever received?

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