Deposit failed, I have now updated my bank information, what do I do now?

Hi there, @userashley.

I appreciate you updating your bank account as one of the necessary things to be done. After that, contact your customers and have them initiate the payment again using the same link.

Once done, you can also check the deposit speed to know when it will be deposited into your bank account. 

Here are some helpful relate articles about deposits that can help you in the future:

• Recording QuickBooks Payments bank deposits FAQs
• Change the account QuickBooks deposits payments into

Let me know if I can be an additional help by leaving a comment below. have a good one.

The payment was deducted from my client's account on Oct. 13th so I will not charge them again. I created another invoice as a test and paid it, that one is on hold. My bank account information is correct and when I contacted the bank they have no evidence of an attempted deposit. 

Thanks for getting back to us here, @userashley.

I have an idea about your payment status. Since you've already called in your bank and payment was deducted, I suggest contact our Merchant Support Team. They can verify the status of your deposit and refresh your bank details.

Please use this link to reach out: Contact Payments Support.

In case you need help with other payment tasks, click this link to go to our general payment topics with articles.

Keep me posted if you still have questions or concerns. I'm always here to help. Take care and have a wonderful weekend.