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Level 1

Deposit stuck

I have an Invoice Payment made by E-Check that has already been deposited, but is now stuck in Payments to Deposit. How do I remove it?

6 Comments 6
QuickBooks Team

Deposit stuck

Thank you for reaching out to us here on the Community page, @barbara520.


This happens when the payment is still sitting under the Undeposited Funds. To remove the payment from there, you can deposit it to the desired bank account.


Here's how:


  1. Select Make Deposits from the Banking tab.
  2. Choose the account where you want to deposit the payment beside Deposit to.
  3. Tap on Payments.
  4. Check the box beside the payment transaction under the Payments to Deposit window.
  5. Hit OK.
  6. Click Save and close to record the action.

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For additional reference about recording and making deposits in QuickBooks Desktop, check out this article.


Post again if you have any other questions. I'm always here to help. Have a good day!

Level 1

Deposit stuck

It has already been recorded when it was received. That would put it in TWICE.

Level 1

Deposit stuck

I know how to make a deposit and this was deposited when it was received. I don't want to deposit it TWICE!!


Deposit stuck

Thanks for getting back here in the Community, @barbara520.


Allow me to share more information on how to remove these already deposited payments in QuickBooks Desktop (QBDT).


To remove these recorded deposited payments, you'll have to look for a category to zero the bank deposit when selecting these payments. An example is choosing a clearing account with a negative value. Then, add this clearing account to offset the bank deposit amount.

However, you'll have to seek for an accountant's advice for further assistance and making things accurate before doing anything. This way, you won't mess up your relevant transactions.

Meanwhile, I'll guide you on how to set up a clearing account:


  1. Go to the Lists menu then choose Chart of Accounts.
  2. Right click anywhere in the Chart of Accounts, then select New.
  3. Pick a category in the Add New Account window then click Continue.
  4. In the Account Name field, enter Clearing AccountBarter Account or Wash Account.
  5. Enter a negative opening balance for this.
  6. Hit Save & Close.

You can refer to this article for more information about the steps above: How do I set up a clearing account in QuickBooks Desktop?.

Also, feel free to read this article about managing deposited payments in QuickBooks Desktop: How to manage deposited payments in QuickBooks Desktop?. 


Please let me know if you have more questions about deleting deposited payments in QuickBooks Desktop. I'd be more than glad to help. Best regards and stay safe, @barbara520.

Level 1

Deposit stuck

This worked. Now it will be up to my accountant to permanently remove it. Thank you for your assistance. It was a learning experience for me.


Deposit stuck

Welcome back, @barbara520.


I'm glad to know that the solution worked for you! Please know that I'm just a Reply away in case you needed any help in the future.


Also, you may consider visiting these sites to learn more about QuickBooks. 


Feel free to get back here in the Community if you've got more QuickBooks concerns. Take care and have a productive day ahead, @barbara520.

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