Does anyone else have a Lowe's Commercial credit card linked to their bank feed? I never get the purchases, only the credit card payments in my feed.

Hi jforbisjshs,

QuickBooks relies on bank data shared with us from your financial institution. I understand that it would be convenient to receive all the transactions you need, not just the credit card payments. I recommend contacting Lowe's Commercial Support to confirm if they typically send those purchases to us.

Once they confirm that purchases should be included, I suggest contacting our Support Team to investigate this further. Here's how:

1. Go to the Help icon, then select the Search tab. 
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area. 
4. Click Continue, then choose Chat or Callback. 

In the meantime, you can manually upload your transactions using the CSV file. Here's how:

Additionally, I'm collecting these articles for guides about categorizing and keeping your accounts accurate:

• Categorize and match online bank transactions in QuickBooks Online.
• Learn the reconciliation workflow in QuickBooks.

Reply to this thread if you've got concerns about reviewing and organizing bank transactions. I'm ready to help you.

Although it was several months ago, I did try contacting Lowe's Pro support and Synchrony Bank who issues the Pro accounts, and they were completely clueless and unable to help. I was hoping someone in the QB community had run into the same issue and possibly knew of an update from the Lowe's/Synchrony side of this before I spend my valuable time trying to communicate with these folks.

I have a Lowe's LAR business account.  It's a mess, you really cannot reconcile it correctly in QBO.  There seems to be no solution, so I do everything manually.

Part of the reason is when you use this account at the store, your invoice is not due for 90 days, with no interest of course.  But it's due in full. 

Also, if you special order something, an example being we purchased a large deck package for a customer and needed it delivered.  The cost was aprox 17k.  Until the product is released from the store, zero billing will show up on the Lowe's card.  It's a great program with Lowe's I believe, but it isn't compatible at all with QBO, or at least not in anyway that I can figure out.

I’m glad to know it wasn’t just me. It really makes extra work to have to enter everything manually. 

The same transactions are repeated on multiple statements until they get paid. So using the method of previous statement balance & current statement balance will never reconcile.  I am stumped. 

You also can't reconcile by using the last statement balance & current statement balance because transactions are duplicated on the statements until they are paid. I am stumped as well.

Hi, Donna. this can happen when there's a mismatch when uploading statements from your bank to QuickBooks Online. I will assist you in fixing this.

All the data in your bank statements must be accurately uploaded to QuickBooks Online. The program relies on the data you upload to QuickBooks Online. I understand that you need all your bank statements to match. However, regarding your issue, there might be a discrepancy when you upload the bank statements to QBO.

I advise you to double-check your bank statements, manually upload them again, and check if this solves the issue. But if the problem persists, I highly recommend you contact our support team so you will be added to our affected users list. In that way, our support team will contact you directly when there's a workaround for this one.

Here's how to contact them:
 

1. In your QuickBooks (QBO) Online account, select the Help icon at the top right corner.
2. Hit the Search tab.
3. Type "Talk to support," then hit enter.
4. At the lower right side, click Contact Us.

Moreover, you can check the audit log info to determine what changes have been made to your bank transactions.

Tell me if you need more help reconciling transactions in QuickBooks Online. I'm here to assist you at any time.

I have the Business Advantage Lowe's card and my QB is a complete mess.  I am showing a negative liability of $21K which is nonsense.  There are a bunch of missing transactions going back several years.  I called the Synchrony support line and they just blame QB for the errors in the transaction feed.  Now I am going to have to pay my accountant to go back through all my paper since April 2020 to fix all the mistakes.  Will QB consider reimbursing me to this expense?

@Bernard72  "Will QB consider reimbursing me to this expense?"

That's a good one.