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Connect with and learn from others in the QuickBooks Community.
Join nowHi jforbisjshs,
QuickBooks relies on bank data shared with us from your financial institution. I understand that it would be convenient to receive all the transactions you need, not just the credit card payments. I recommend contacting Lowe's Commercial Support to confirm if they typically send those purchases to us.
Once they confirm that purchases should be included, I suggest contacting our Support Team to investigate this further. Here's how:
In the meantime, you can manually upload your transactions using the CSV file. Here's how:
Additionally, I'm collecting these articles for guides about categorizing and keeping your accounts accurate:
Reply to this thread if you've got concerns about reviewing and organizing bank transactions. I'm ready to help you.
Although it was several months ago, I did try contacting Lowe's Pro support and Synchrony Bank who issues the Pro accounts, and they were completely clueless and unable to help. I was hoping someone in the QB community had run into the same issue and possibly knew of an update from the Lowe's/Synchrony side of this before I spend my valuable time trying to communicate with these folks.
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