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john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

 
19 Comments
MaryJoyD
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Let's resolve the error you've encountered to pull-up new bank transactions, @john20

 

May I know what bank are you having trouble with? This is to check if we have any ongoing issue with it.

 

Usually, it’s a script error that interrupts the connection between your bank and QuickBooks Online. In the meantime, you can bring in your transactions through WebConnect.

 

You may check out this article for more information: How to upload more than 90 days of bank transactions.

 

If you have any other questions or would like me to clarify anything else, let me know. I'm always glad to help in any way I can.​ Take care and have a wonderful day!

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Hi @MaryJoyD yes my bank is Wells Fargo.  This has worked for several years and now all of sudden the connection is gone and I've tried for 3 weeks to re-establish the connection.  Apparently this is a Quick Books engineering issue but there is no way to obtain a status on a resolution from QB customer support.  I'm open to any way to resolve this problematic issue.  (attached is the latest error message)

Catherine_B
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Thanks for the prompt reply, john20. 

 

We had an investigation about the error 9999 for the Wells Fargo bank and it has been resolved.

We can perform another workaround on how to get rid of it. We’ll be refreshing the connection using a private browser.

 

Please follow these steps: 

  1. Go to the Banking page. 
  2. Click on Add Account
  3. Search and select the Wells Fargo, follow the log in prompts.
  4. Please ensure all the accounts are checked though it’s already connected.
  5. Close the window when you get to the window where we ask you to map your bank accounts.
  6. Sign out and sign back in to check if the bank transactions downloaded.

I know that you've contacted us however, I’d suggest reaching out to us again if the error persists after performing the steps. We can open a new case so our engineers can work with your bank. 

  1. Go to the Help menu and click Contact us.
  2. Enter your concern that you received an error 9999 for your Wells Fargo bank. 
  3. Click Let's talk
  4. Choose either chat or call

Thanks for your patience and effort while we continually get a fix to the issue. 

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Im able to make the request to Wells Fargo to be connected and it takes me through the authentication process now.  For the last 3 weeks I couldn't get to the authentication level or menu. However I end up with an error message and an option to report the issue - which then takes me to message saying "we'll let you know when this error is fixed."  are there any other options?

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

latest error message (590)

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

additional error message about reporting problem 

MikiD
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

The error message you’ve recently encountered was recognized as an ongoing issue by our engineers, john20.


They’re currently running some tests and are gathering information to identify the root cause. Also, you might want to reach out to our technical support team. They’ll be able to add you on their tracker so you’ll get email notifications once there are updates. 


Here’s how you can reach out to them:

 

  1. In QuickBooks, click Help at the top. 
  2. Select Contact us. 
  3. Enter your concern about Wells Fargo bank. 
  4. Click Let’s talk. 
  5. Select either Get a callback or Get the number. 


Right now, you might want to download your bank transactions manually through the help of WebConnect. 

 

I admire your efforts in keeping us updated about your concern. Stay around if there's anything else you's like to share or if you need further assistance. 


 

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

It now 21 days that this problem has persisted and I cannot connect my company's bank to Quick Books.  Attached is the error message screen shot.  Has there been any progress with engineering a solution?

Catherine_B
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Thanks for keeping us updated, john20. 

 

I checked the investigation about Wells Fargo bank error 590 and it's still in progress. Our engineers are now working with your bank to get a fix on this issue.

 

Once you have called our Customer Support Agents, they'll add your account to the notification list. This way, you'll receive updates via email. Please refer to the steps we've provided above on how to connect with us. 

 

Always know the Community is around if you need more help. 

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Day 22 the connection error still persists and I'm not able to connect my company back account to Quick Books.  Error 590 again today.  

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

day 25 of not being able to access my company's Wells Fargo bank account in Quick Books - is there any way to expedite this issue and get it cleared up?  How much longer will this be going on? Please help.

SarahannC
Moderator

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Hello john20. It is on our top priority.

 

We've alerted our banking engineers about this issue. They've determined that this issue is quite complex and might take a longer time to resolve.  Rest assured, they're working on it and doing their best to get this resolved as soon as possible.

 

Once information is available, you'll be receiving a notification for any updates since you've already called us. We want this issue to resolve as much as you do.

 

I'll keep an eye of this issue. We're always here if you need anything else.

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

its now 32 days.  My company cannot connect to our business banking account at Wells Fargo with Quick Books.  "engineering is working on it" is simply not cutting it.  

ReymondO
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

The investigation on this issue is still in progress as mentioned by my peer above  @john20.

 

Right now, there is no exact time frame for when it will be resolved. Rest assured, our engineers are working on this to come up with the best resolution.

 

We would appreciate your patience while waiting for us resolve this banking error 9999.

 

Please do let me know if you have any questions or need anything. I’m more than happy to help.

john20
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

new error message on day 35 without a bank connection 

RenjolynC
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

I also found an investigation regarding this new error 580, john20.

 

While we're unable to get an update on the error codes that you've encountered, I'd suggest using the WebConnect feature. This way, you can match your bank transactions to QuickBooks Online.

 

We will also make sure to keep this thread posted once the issue is resolved. Please take note that when transactions are updated, there might be duplicate transactions. What we can do is exclude them by following these steps:

  1. In the Banking page, put a check mark on box of the duplicate transactions.
  2. Click the Batch actions drop-down menu.
  3. Select Exclude Selected.

I've got a sample screenshot for your reference:

 

Don't hesitate to comment here if you have additional questions. Thank you.

fechterrandi
Level 1

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

I am having the same issue with TD Bank and have been for the past week. I am able to reset the log in and QBO accepts the log in but then when I go to update the accounts, I receive the message that something isn't working, can't update the account.  Please wait a few hours.   I have been waiting many, many hours.  

Fiat Lux - ASIA
Level 15

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

@fechterrandi 

Have you tried open your QBO account on private/incognito browser?

 

Candice C
QuickBooks Team

Does anyone have a fix for the banking connection error 9999? I have now been without my connected bank account in QB for 20 days and customer support is of no help

Good morning, @fechterrandi

 

Thanks for joining in on this thread. Let's work together to get your bank updating in your QuickBooks Online (QBO) account. 

 

Yes, @Fiat Lux - ASIA is on the right track. Using a private browser or incognito window can help eliminate any error that's occurring in the system. Don't worry. It only takes a few taps on your keyboard to do this action. Here's how: 

 

  • Google Chrome: Ctrl Shift 
  • Internet Explorer/Firefox: Ctrl + Shift 
  • Safari: Command Shift 

 

If this works, go back to your regular session and clear your browser's history. This will remove the error so that you're able to start seeing your bank transactions. If this doesn't work, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account to see what's happening on the back end. 

 

In the meantime, you can check out this link about what to do when getting a bank error

 

Let me know if these steps helped or if you're getting in touch with our Customer Support Team. I want to make sure that all of your concerns are addressed as soon as possible. If you have any other questions or concerns, don't hesitate to ask. I'm always here to lend a helping hand. I'll be waiting for your response. 

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