It's good to see a new member here in the Community space, april. I'm here to help you troubleshoot your account so you can connect your bank in QuickBooks Self-Employed.
Before proceeding, may I ask what happened when you attempted to connect your bank? Is there any error message you've encountered?
Upon checking, there are no related reported cases. Thus, I recommend accessing your bank's website to verify if there are any known issues or updates on their end.
If everything appears to be working on the Axos bank's end, you can try logging into your account using a private browsing mode to see if this issue is related to your browser.
Here are the shortcuts for private browsing on different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once you're signed in successfully, you can connect to your bank again. Alternatively, you can also try using other supported browsers.
Additionally, you can check out this article for detailed information about your business and download financial reports within the program: Export transactions and get reports in QuickBooks Self-Employed.
We encourage you to visit us anytime if you require further assistance managing bank accounts inside the program. Also, you can post here again or comment below if you have other questions about QuickBooks. Our team will make sure to respond as soon as possible.
