Download error (but I don't download)

DavidChB · ‎September 27, 2021

With QuickBooks Desktop 2021 for Mac (Version 20.0.5 R6, Build 866), when I clicked to insert a check mark next to a cleared payment in a credit card account, I received the error message, "Change Matched Transaction? You have changed a transaction that matched a downloaded transaction. Do you want to record your changes?"

However, I have never downloaded transactions, and this one was entered from my Memorized Transaction List.

Is this a known bug?

Thank you,

David

GlinetteC · ‎September 27, 2021

Thanks for your prompt reply, DavidChB.

The unexpected behavior might be caused by a corrupted file. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:

Click File.
Go to Utilities, then choose Verify Data.
If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
Click OK when you get the message "Rebuild has completed."
Run Verify Data again to check for remaining data damage.

If you're still unable to attach anything, use the QuickBooks File Doctor to fix your company file.

Feel free to get back to this thread after trying the recommended steps. We're just around to help you.

View solution in original post

DavidChB · ‎September 27, 2021

In case it matters, I am using macOS Big Sur 11.6.

DivinaMercy_N · ‎September 27, 2021

Welcome to the QuickBooks Community, @DavidChB.

To confirm the prompt you've encountered when clearing a payment, let's verify if you use bank feeds in QuickBooks Desktop (QBDT) for Mac. This is to see if the payment you marked as cleared was matched to a transaction on your bank feeds. To get more information about this, check out this article: Add and match transactions in QuickBooks Desktop for Mac.

Just in case you'll want to manually import your bank transactions in QBDT for Mac, here's the link that you can follow: Download bank transactions in QuickBooks Desktop for Mac.

Post again here if you have additional concerns about managing your transactions in QBDT. I'd be happy to assist you further. Have a great day ahead.

DavidChB · ‎September 27, 2021

Thank you for your reply, Divina -- I appreciate your help.

I have never used bank feeds or downloaded bank transactions.

That's why I asked if this was a bug.

GlinetteC · ‎September 27, 2021

Thanks for your prompt reply, DavidChB.

The unexpected behavior might be caused by a corrupted file. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:

Click File.
Go to Utilities, then choose Verify Data.
If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
Click OK when you get the message "Rebuild has completed."
Run Verify Data again to check for remaining data damage.

If you're still unable to attach anything, use the QuickBooks File Doctor to fix your company file.

Feel free to get back to this thread after trying the recommended steps. We're just around to help you.

DavidChB · ‎September 27, 2021

Hi Glinette,

Thanks for the tip but when I ran Verify Data it reported, "No problems have been detected in your QuickBooks data."

David

Charies_M · ‎September 27, 2021

Thanks for keeping us updated with the results, DavidChB.

The steps shared above can solve the download error in QuickBooks Desktop for Mac. If you've already tried running the QuickBooks File Doctor and continue to experience the download error, I suggest reaching out to our QuickBooks Desktop for Mac support. This behavior requires further investigation. Our representatives can request a viewing session to guide you and make sure your data is secured.

To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat

Let me know how it goes. I want to keep track of this downloading issue and make sure it gets taken care of. I'm here if you ever need further help with any other things in QuickBooks. Have a good one!

DavidChB · ‎September 27, 2021

Thank you for the tip but QuickBooks Tool Hub, which allows access to QuickBooks File Doctor, seems to be for Windows only.

Also, I haven't experienced the error message again but I haven't had need to clear any more transactions.

Since Verify Data didn't find any problems, I am satisfied for now.

It's odd behavior though, and since I have just recently updated to macOS 11.6, Intuit might have an interest in looking into whether this is caused by a bug.

David

DavidChB · ‎September 27, 2021

P.S. You mention a downloading issue, but just to be clear, it doesn't involve any downloading I have done, only an error message about downloading.

David

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Download error (but I don't download)