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Level 1

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

 
12 Comments
QuickBooks Team

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

Hello there, @MB1007.

 

To prevent this issue from happening again, Let’s find out if this is a browser issue before performing some troubleshooting steps.
 
I recommend using Google Chrome as a browser. Then, log in to your QuickBooks Online account in a private window. Here’s how:
 
1. Launch Google Chrome.
 2. Press these keys together, Ctrl + Shift + N.
 3. Log in to your QuickBooks Online account.
 
If these steps fixed the issue, go back to the main browser. Then clear cache, to start with a clean slate. If it doesn’t, try a different browser like (Firefox, Internet Explorer, or Safari).
 
You can also read through our help article and learn about how to clear browser cache and temporary Internet files.

 

After doing the steps above, let's re-enter your bank information.

 

Please let me know, If you have other questions or concerns. I'll be happy to answer them. Take good care.

 


 

Level 2

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

Ugh.  If I clear my cache I have to re-authenticate 23 bank accounts that I have to log on to daily.   This is clearly a quickbooks issue, not a browser issue.

Moderator

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

Glad to have you back, @rice2599,

 

When you get unexpected issues while working with QuickBooks Online, one of the troubleshooting we do is clearing the cache. This fixes certain problems, like loading or formatting issues on sites.

 

In you're case, if this issue happens constantly, I highly recommend getting in touch with our QuickBooks Support for further assistance. They can open an investigation specifically for the problem, and provide further additional workaround to complete your work.


 

Here's how to contact Support:

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Let me know how the call goes by adding a comment below. I want to make sure you're taken care of and I'm here if you need additional help. Have a good one!

Level 1

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

I have this exact issue literally every time I log in, switch company or log out. Intuit will do nothing but give generic responses that don't work. This is one of 20+ recurring issues that affect my company :(

 

(sorry I'm no help. Just want to share my frustration)

QuickBooks Team
QuickBooks Team

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

We are always aiming to make our customers feel valued, InMemoriamLLC.

 

The automatic download for LogoutServlet.dms message is something to do with your Desktop setting. Cases like this, it would be best to contact your  IT personnel to check your computer settings to avoid this issue. 

 

I'll personally share your feedback with our Customer Support Team regarding the generic responses. We'll be able to take action on improving our customer service.

 

You can post your concern about the recurring issues you've encountered here so that I can help you. We also have All-Stars and other users who hang out here in the Community and can provide the answers.

 

You can also contact our phone support agent if you need further assistance.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Tick Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chatGet a callback, or Get the number to connect with us. 

contact01.PNG

 

I have a link here where you can find articles about managing your business in your account: https://quickbooks.intuit.com/learn-support/en-us/get-started/07.

 

The Community will always have your back if you need anything else in QuickBooks Online. I look forward to hearing from you again.

Level 1

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

I don't know what the file is called, but I get an automatic download every time I login to Quickbooks, and it's been happening for a few weeks now. I don't remember it being an issue for the last five years, but suddenly there's this automatic download that happens lightening fast and I don't know where the file even goes. It's just annoying and looks like some sort of malware/spyware. 

QuickBooks Team

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

It is probably caused by your Desktop settings or setup, EmilyO.

 

I'd suggest reaching out to your IT personnel so they can go ahead and check your computer settings. It'll help us avoid issues like this.

 

I'll also share QuickBooks Online help articles as a future reference. 

 

You're welcome to post in the Community if you need our help. Keep safe! 

 

 

Level 1

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

I miss being able to pick up the phone and call Intuit.  I never thought customer service would be a way of the past.  Obviously, if someone is having an internet connection issue there is now no way to contact you. sad.  And these links are sometimes there and sometimes not.  sad 

Level 1

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

Yeah, disappointing to see Intuit pawning it off on our 'IT person'.  I use Macs to avoid having an IT person.  Haven't needed one in 6 years, but I get the same file automatically downloading every time I log into Quickbooks Online.  Annoying, but I refuse to pay an IT person to solve what's clearly an issue with Quickbooks!  I don't have mysterious files download on any other site I log into.

QuickBooks Team

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

Hi, @smlbsnssownr.

 

This isn't the impression I want to leave you with. Even though you don't want to consult with an IT person about this problem, I recommend contacting our Customer Support Team. They'll be able to look further into your account with the advanced tools that they use. Here's how: 

 

  1. Go to the Help icon. 
  2. Tap the Contact Us button. 
  3. Type in your question and hit Let's Talk
  4. Scroll down and choose to Start a Message

 

I want to make sure that you get this resolved as soon as possible. Take care!

Level 1

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

Can you post if this ever got resolved?  I have the same issue and it is getting annoying.

QuickBooks Team

Each time I go to login to my quickbooks account there is an automatic download “LogoutServlet.dms”. how can I stop this from happening?

 

Hi hart_junior,

 

I know that this hasn't been easy for you. 

 

We can perform some troubleshooting steps to help us isolate the issue. Let's start by accessing your QuickBooks account in a private or incognito browser. This process will help us rule in/out the browser as the culprit here. You can press Ctrl + Shift + N for Google Chrome, Command + Shift + N  for Safari, or Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge.

 

Once done, let's try to log out then log back into QBO. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. Alternatively, we can use other supported browsers to further isolate the issue.

 

If it still keeps automatically downloading that LogoutServlet.dms file, I recommend getting in touch with our technical supports. This way, we'll be able to look into your account and perform a series of tests to rectify the issue. You can follow the steps provided by my colleague, Candice C to connect with us.

 

You can also check our articles here if you need some reference in completing your other tasks in QuickBooks.

 

Feel free to leave a comment below if you have additional questions or any other concerns. I'll be round to help.

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