[email address removed] is too small when downloading transactions

PaulCyberEngel · ‎March 16, 2020

When I try to download my American Express transactions, I'm getting the error "redNum is too small".

The sequence of events is:

Open "Online Banking".
Click "Download statements from all accounts" button. (I only have one account setup for online banking.)
I am asked for credentials, even though I had previously saved my credentials in my Keychain.
I immediately get the "recNum is too small" error.
I click the OK button.
I get a message the Quickbooks is "Connecting to Intuit to retrieve info about your bank."

That window becomes unresponsive. Also, I cannot quit Quickbooks.

I have Force Quit Quickbooks and Verified Data on this company.

Anna S · ‎March 16, 2020

Happy Monday, @PaulCyberEngel.

Connecting to American Express can be a little tricky, but I'm here to help.

If you've recently updated QuickBooks, you'll need to login to the AMEX website outside of QuickBooks to make sure there are no messages that need attention. After you log in to their website, then you'll want to go through the connection steps again to bring in your transactions. This is due to American Express changing their connection process a few updates ago and implementing a new security policy. If you keep hitting a bump in the road, I suggest contacting AMEX to make sure they're not having connection issues on their end with QuickBooks.

Feel free to comment below if you have any other questions. Best wishes!

View solution in original post

Anna S · ‎March 16, 2020

Happy Monday, @PaulCyberEngel.

Connecting to American Express can be a little tricky, but I'm here to help.

If you've recently updated QuickBooks, you'll need to login to the AMEX website outside of QuickBooks to make sure there are no messages that need attention. After you log in to their website, then you'll want to go through the connection steps again to bring in your transactions. This is due to American Express changing their connection process a few updates ago and implementing a new security policy. If you keep hitting a bump in the road, I suggest contacting AMEX to make sure they're not having connection issues on their end with QuickBooks.

Feel free to comment below if you have any other questions. Best wishes!

rose lizard · ‎June 03, 2021

I am receiving the same message with the same problem with my bank - NOT Amex. So this issue has nothing to do with just Amex. My bank hasn't changed anything so what is the problem?

katherinejoyceO · ‎June 03, 2021

Hi there, @rose lizard.

Thanks for joining in this conversation. As an additional insight, QuickBooks depends on what your bank sent to us.

In an online world, there are times that the communications between QuickBooks and your financial institution may be interrupted. When this happens, we can manually update your connected bank.

Here's how:

Go to the Banking menu.
Go to the Banking tab.
Select Update.

Just in case you'll see a message about additional authentication, follow the onscreen steps to continue the update.

You can also check out this article to learn more about fixing specific banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Let me know if you have more questions. Have a pleasant day ahead!

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[email address removed] is too small when downloading transactions