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Level 2

[email address removed] is too small when downloading transactions

When I try to download my American Express transactions, I'm getting the error "redNum is too small".

 

The sequence of events is:

  1. Open "Online Banking".
  2. Click "Download statements from all accounts" button. (I only have one account setup for online banking.)
  3. I am asked for credentials, even though I had previously saved my credentials in my Keychain.
  4. I immediately get the "recNum is too small" error.
  5. I click the OK button.
  6. I get a message the Quickbooks is "Connecting to Intuit to retrieve info about your bank."

That window becomes unresponsive. Also, I cannot quit Quickbooks.

 

I have Force Quit Quickbooks and Verified Data on this company.

Solved
Best answer March 16, 2020

Best Answers
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QuickBooks Team

[email address removed] is too small when downloading transactions

Happy Monday, @PaulCyberEngel.

 

Connecting to American Express can be a little tricky, but I'm here to help. 

 

If you've recently updated QuickBooks, you'll need to login to the AMEX website outside of QuickBooks to make sure there are no messages that need attention. After you log in to their website, then you'll want to go through the connection steps again to bring in your transactions. This is due to American Express changing their connection process a few updates ago and implementing a new security policy. If you keep hitting a bump in the road, I suggest contacting AMEX to make sure they're not having connection issues on their end with QuickBooks.

 

Feel free to comment below if you have any other questions. Best wishes!

View solution in original post

1 Comment
Highlighted
QuickBooks Team

[email address removed] is too small when downloading transactions

Happy Monday, @PaulCyberEngel.

 

Connecting to American Express can be a little tricky, but I'm here to help. 

 

If you've recently updated QuickBooks, you'll need to login to the AMEX website outside of QuickBooks to make sure there are no messages that need attention. After you log in to their website, then you'll want to go through the connection steps again to bring in your transactions. This is due to American Express changing their connection process a few updates ago and implementing a new security policy. If you keep hitting a bump in the road, I suggest contacting AMEX to make sure they're not having connection issues on their end with QuickBooks.

 

Feel free to comment below if you have any other questions. Best wishes!

View solution in original post

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