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Level 2

error message regarding bank

I've been getting this strange error message regarding when writing checks from our regular bank account:

Acct#/Card#/Note field for Boston Private Bank

 

Now when I write a check, it shows the bank balance as a negative number even though our balance in the account is fine.  In fact, the negative number is the amount of a recent check -76.78. 

I have no idea what is going on and need to write some checks, asap.

Any advice out there?  Thanks.

Solved
Best answer September 01, 2020

Best Answers
QuickBooks Team

error message regarding bank

I've got the steps to get rid of the negative balance when writing a check, Karen RM.

 

Since the negative number is the amount of the recently entered check, the queue is damaged. You can follow the solutions outlined below to repair your file.

 

Solution 1: Repair your company file using the Rebuild Data tool

 

  1. Go to the File menu, then hover over Utilities and choose Rebuild Data.
  2. On the QuickBooks Information window, click OK.
  3. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  5. When the tool finishes, select OK.
  6. Go to the File menu, then hover over Utilities and select Verify Data.
  7. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, click OK, and keep using your company file. Just make sure to restart QuickBooks.

 

If there's an issue with the file, click Rebuild Now. Once done, you can start entering the check again.

 

Solution 2: Use the QuickBooks File Doctor to fix your company file.

 

Solution 3: Contact Support

 

If you're getting the same results, I recommend chatting with our QuickBooks Desktop Support Team. They can further investigate what's causing the negative amount when writing a check.

 

Stay in touch with me on how the solution goes by commenting below. I'm always right here to provide the information you need.

View solution in original post

5 Comments
Community Champion

error message regarding bank

The balance is the sum of all transactions that use the bank account.

 

You can see the running balance in the bank's register - use the register to see how QB arrived at the balance on the chart of accounts.

 

Double click the bank account on your chart of accounts to open the register.

Level 2

error message regarding bank

When I write a check I am getting a negative balance in the check screen that is wrong.  The balance in the full register is correct and I don't know why I'm getting this discrepancy. 

QuickBooks Team

error message regarding bank

I've got the steps to get rid of the negative balance when writing a check, Karen RM.

 

Since the negative number is the amount of the recently entered check, the queue is damaged. You can follow the solutions outlined below to repair your file.

 

Solution 1: Repair your company file using the Rebuild Data tool

 

  1. Go to the File menu, then hover over Utilities and choose Rebuild Data.
  2. On the QuickBooks Information window, click OK.
  3. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  5. When the tool finishes, select OK.
  6. Go to the File menu, then hover over Utilities and select Verify Data.
  7. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, click OK, and keep using your company file. Just make sure to restart QuickBooks.

 

If there's an issue with the file, click Rebuild Now. Once done, you can start entering the check again.

 

Solution 2: Use the QuickBooks File Doctor to fix your company file.

 

Solution 3: Contact Support

 

If you're getting the same results, I recommend chatting with our QuickBooks Desktop Support Team. They can further investigate what's causing the negative amount when writing a check.

 

Stay in touch with me on how the solution goes by commenting below. I'm always right here to provide the information you need.

View solution in original post

Level 2

error message regarding bank

Marilyn, your instructions worked and I've now got QB working properly again.  Thanks so much.

 

Karen RM

Level 2

error message regarding bank

Sorry, I mean MarylandT.  (BTW, I'm originally from MD)

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