error message regarding bank

Karen RM · ‎August 31, 2020

I've been getting this strange error message regarding when writing checks from our regular bank account:

Acct#/Card#/Note field for Boston Private Bank

Now when I write a check, it shows the bank balance as a negative number even though our balance in the account is fine. In fact, the negative number is the amount of a recent check -76.78.

I have no idea what is going on and need to write some checks, asap.

Any advice out there? Thanks.

MaryLandT · ‎September 01, 2020

I've got the steps to get rid of the negative balance when writing a check, Karen RM.

Since the negative number is the amount of the recently entered check, the queue is damaged. You can follow the solutions outlined below to repair your file.

Solution 1: Repair your company file using the Rebuild Data tool

Go to the File menu, then hover over Utilities and choose Rebuild Data.
On the QuickBooks Information window, click OK.
Follow the onscreen steps to save a backup.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
When the tool finishes, select OK.
Go to the File menu, then hover over Utilities and select Verify Data.
Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, click OK, and keep using your company file. Just make sure to restart QuickBooks.

If there's an issue with the file, click Rebuild Now. Once done, you can start entering the check again.

Solution 2: Use the QuickBooks File Doctor to fix your company file.

Solution 3: Contact Support

If you're getting the same results, I recommend chatting with our QuickBooks Desktop Support Team. They can further investigate what's causing the negative amount when writing a check.

Stay in touch with me on how the solution goes by commenting below. I'm always right here to provide the information you need.

View solution in original post

BigRedConsulting · ‎August 31, 2020

The balance is the sum of all transactions that use the bank account.

You can see the running balance in the bank's register - use the register to see how QB arrived at the balance on the chart of accounts.

Double click the bank account on your chart of accounts to open the register.

Karen RM · ‎September 01, 2020

When I write a check I am getting a negative balance in the check screen that is wrong. The balance in the full register is correct and I don't know why I'm getting this discrepancy.

MaryLandT · ‎September 01, 2020

I've got the steps to get rid of the negative balance when writing a check, Karen RM.

Since the negative number is the amount of the recently entered check, the queue is damaged. You can follow the solutions outlined below to repair your file.

Solution 1: Repair your company file using the Rebuild Data tool

Go to the File menu, then hover over Utilities and choose Rebuild Data.
On the QuickBooks Information window, click OK.
Follow the onscreen steps to save a backup.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
When the tool finishes, select OK.
Go to the File menu, then hover over Utilities and select Verify Data.
Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, click OK, and keep using your company file. Just make sure to restart QuickBooks.

If there's an issue with the file, click Rebuild Now. Once done, you can start entering the check again.

Solution 2: Use the QuickBooks File Doctor to fix your company file.

Solution 3: Contact Support

If you're getting the same results, I recommend chatting with our QuickBooks Desktop Support Team. They can further investigate what's causing the negative amount when writing a check.

Stay in touch with me on how the solution goes by commenting below. I'm always right here to provide the information you need.

Karen RM · ‎September 02, 2020

Marilyn, your instructions worked and I've now got QB working properly again. Thanks so much.

Karen RM

Karen RM · ‎September 02, 2020

Sorry, I mean MarylandT. (BTW, I'm originally from MD)

ddolbeck · ‎December 17, 2022

could someone call me at [message removed] to walk me through correcting the beginning bank balance. I have reconciled the acccount but still have an error msg.l

JaeAnnC · ‎December 17, 2022

We're pleased to see you here in the Community, @ddolbeck.

I'm here to route you to the best help available so you can reconcile your bank accounts in QuickBooks Desktop (QBDT). They have access to a screen-sharing tool that will help them guide you better in correcting your beginning balance.

To do that:

Go to the Help menu and click QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Provide a short overview of your concern and select Continue.
If you're prompted to log in, enter your Intuit login credentials and select Continue.
Enter the code using the single-use code sent through your email, and click Continue.
Choose between Chat with us and Have us call you.

Our QBDT Pro, Premier, and Plus customer supports are available Monday to Friday from 6 AM to 6 PM, while QBDT Enterprise supports are available daily at any time of the day.

I'll be leaving you with this article if you want to correct the beginning balance of an account on your own. It includes the reasons for a zero or incorrect beginning balance and a detailed process on how to fix it: Fix beginning balance issues in QuickBooks Desktop.

Please keep us posted if you need additional assistance with reconciling accounts. We'd be glad to resolve your every concern. Have a happy weekend!

Topics

Training

Community

Resources

error message regarding bank