I've got the steps to get rid of the negative balance when writing a check, Karen RM.
Since the negative number is the amount of the recently entered check, the queue is damaged. You can follow the solutions outlined below to repair your file.
Solution 1: Repair your company file using the Rebuild Data tool
- Go to the File menu, then hover over Utilities and choose Rebuild Data.
- On the QuickBooks Information window, click OK.
- Follow the onscreen steps to save a backup.
- Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
- When the tool finishes, select OK.
- Go to the File menu, then hover over Utilities and select Verify Data.
- Let the tool check your file for data issues.
If QuickBooks doesn't find any problems, click OK, and keep using your company file. Just make sure to restart QuickBooks.
If there's an issue with the file, click Rebuild Now. Once done, you can start entering the check again.
Solution 2: Use the QuickBooks File Doctor to fix your company file.
Solution 3: Contact Support
If you're getting the same results, I recommend chatting with our QuickBooks Desktop Support Team. They can further investigate what's causing the negative amount when writing a check.
Stay in touch with me on how the solution goes by commenting below. I'm always right here to provide the information you need.
