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Join nowI am getting the following message on my account
Something isn't working
Thanks for bringing this to us, @TCHagmann.
Are you trying to update your bank or credit card account? May I know what's the name of the financial institution you're trying to update? It can help me check if we have a reported issue related to your concern.
For now, let's perform some browser troubleshooting steps since the issue persists after the manual update. First, let's access your QBO account through an incognito window. This way, we can check if it's a browser-related issue. Here are the keyboard shortcuts:
Once done, update your account again. If it works, we have to clear your browser's cache to optimize your browsing experience. You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.
If you get the same result, let's check your bank's website through the URL provided for online banking. Make sure you're using the same URL in QuickBooks Online.
Here's how:
If you've received a specific error while doing this, you can proceed to Step 3 in this article: Fix specific banking errors. It has a list of errors and how to fix it.
However, if the same thing happens, we can manually upload transactions using a WebConnect file. This is to manually upload the statements from your bank and import them into QuickBooks.
You can also check this article about matching transactions in QBO: Categorize and match online bank transactions.
Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!
I have 2 other accounts for the same company that go through Wells Fargo and updates just fine. So there are 3 accounts that I am working with in QB and only one account gives me the error.
This is a bank not a credit card.
I did try incognito and had the same problem. I just tried Microsoft Edge. I am usuing Chrome. Same problem.
I have tried to link the account to the bank again and it says it is already linked.
I was able to do a manual upload. But everything else you state below doesn't work
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.