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ibizconsult
February 4, 2019
Question

FirstBank Webconnect Download Not Working - QBDT

  • February 4, 2019
  • 3 replies
  • 13 views

Starting late last week, we were unable to download bank transactions from FirstBank.  When you attempt to download (either directly through QB Bank Feeds or externally from the bank website), the file is not being read in QBDT.  Even though it appears that you connect with the bank, no transactions are downloaded - there are no error messages.

 

I have since contacted the bank and learned that it is a known tech issue on FirstBank's end;  they are working on a solution and it should be fixed in a few days.

3 replies

Kristine Mae
Kristine MaeModerator
Moderator
February 4, 2019

Thanks for letting us know, Ibizconsult.

 

Your information is helpful to our customers who are experiencing the same issue. 

 

Once it's up and running again, just click the refresh button so transactions will be downloaded. Here's how:

  1. Click Banking.
  2. Go to Bank Feeds, then choose Bank Feeds Center.
  3. Choose the bank account.
  4. Click the Refresh button next to LAST UPDATE.

You can refer to the screenshot below.

 

 

If you need help with QuickBooks, you can always post anytime in the Community. Have a good day! 

I
ibizconsultAuthor
February 4, 2019

Since September, we've now experienced similar issues with Wells, Chase and now FirstBank.  I'm wondering whether the banks could employ a better process to test changes and notify QB Users as these issues arise.  For those of us on the QB end, we are incurring time charges that are not billable to our clients, in order to troubleshoot these issues.  It would be extremely helpful if we had a heads up - 

AlcaeusF
AlcaeusF
Level 14
February 4, 2019

Hello there, @ibizconsult.

 

Thanks for getting back to us. Allow me to step in for a moment and help make sure this is taken care of.

 

Sending a notification or giving a heads up to users if there's an ongoing issue on their bank's end is a wonderful idea. I'll be sure to pass along your request directly to our Product Developers.

 

I also invite you to send feedback as well. They're constantly looking for great ideas from users, like yourself, when deciding how to enhance QuickBooks.

 

Here's how:

 

1. At the top menu bar, go to Help and pick Send Feedback Online.
2. Enter your request/product suggestion, then click Next.
3. Choose Skip and send a message, then select Feedback as the Category.

 

That's it. Let me thank you for being a part of our QuickBooks family. Don't hesitate to post again or leave a comment below should you have any other concerns. Take care and have a great rest of the week.

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