General ledger lost while moving from QBO to desktop

Hi there, @jlabdik.

Thanks for reaching out to the Community for support. I hope you're enjoying the day so far. I'm happy to lend a helping hand with converting your QBO data to Desktop. 

A few things to note before you start the conversion. 

• If you use Multicurrency in QuickBooks Online, your data will not export correctly to Desktop.
• You need a recent version of QuickBooks Desktop installed before you start. You can download a trial to use as an alternative.
• You'll need Internet Explorer 11 installed to convert the data.

Now that we've covered some of the Limitations, let's get down to business. I've included the steps below to start your conversion. 

First, you'll need to prepare Internet Explorer and your QuickBooks Desktop. 

Here's how:

1.Set up the security settings in Internet Explorer:

• Right-click the Internet Explorer icon and select Run as administrator.
• Click on the Tools icon, then Internet Options. Hit Security, then Trusted Sites. Tap on Sites.
• In the Add this website to the zone field, enter *.intuit.com and *.qbo.intuit.com.
• Make sure Require server verification (https: ) for all sites in this zone is Unchecked.
• Close the Trusted Sites window. Make sure Enable Protected Mode is Unchecked.
• Select Apply, then Okay. Leave Internet Explorer open.

2.Right-click your QuickBooks Desktop icon and choose Run as administrator. 

3.From the File menu, hit Close Company. Then, you'll leave QuickBooks open while you finish the conversion. 

Then, it's time to prepare to export your QBO data. Let's get started. 

1. Click on the Gear icon and choose Export Data. 
2. Enter your reason for exporting and hit Continue.
3. In the Moving to QuickBooks Desktop section, select Learn more
4. Tap on Get started.
5. Click Install ActiveX Control Now and follow the steps to install ActiveX. Once it's finished, select Continue.
6. Pick the data you want to export and then Continue.
7. Review the limitations and Continue.
8. Enter your contact info and then Continue.

Please note: You'll get an email when your data is ready to export. 

To see more details about converting your data, check out about how to move lists and balances from QuickBooks Online to QuickBooks Desktop.

I'm just a post away if you need anything else. As always, the Community is here any time you need a helping hand. Enjoy the rest of your day!

Hello,

My original question still stands... is there a way to move a general ledger from QBO to desktop?

I've done that exact process numerous times before finding that the ledger is not following through the conversion process... 

Good Afternoon, @jlabdik.

Thanks for reaching back out to us. I want to make sure that you're able to get back to running your business. 

Our Customer Support Team can use a screen share to help walk you through some additional steps to ensure that your general ledger is correct in your QuickBooks Desktop (QBDT) account. 

Here's how to get in touch with them from your QBDT account: 

1. Go to the Help menu. 
2. Pick QuickBooks Desktop Help. 
3. Click the Contact Us hyperlink.
4. Give a brief description of the issue and hit Continue. 
5. Scroll down and choose to Get a callback. 

It's that easy. Afterward, here's a guide that can help you get started with your QBDT company file. 

Our Support Team should be able to give you some more insight into what to do next to resolve this problem. Let me know how it goes. I'm only a few clicks away if you need me. Wishing you and your business continued success. 

Try using exportmybooks.com. You can find it in Intuit desktop apps. Just last week I needed to move 4 QBO files to QBD. I found out that Intuit stopped "supporting" this on 12/18/20 with no warning. I spent hours on chat and phone support with QB people who weren't aware of this yet. Anyway, I found exportmybooks.com and it worked like a charm.