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jimmyplante
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

 
38 Comments
CGarman
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Another option is to see if your American Express account can export the transactions missing from QBO so you can upload them to your banking feed. Go to your bank feed and make sure the American Express account is highlighted. Then click the dropdown next to the Update button in the top left, choose File upload and follow the directions on the next screen:

Download data from your bank

  • Open a new tab and sign in to your bank.
  • Download transactions: CSV, QFX, QBO, or OFX format only.
  • Close the tab and return to QuickBooks.

Make sure to only download the transactions for the dates you are missing. If you happen to download some transactions you had previously accepted then you can easily exclude them by checking the box to the left of the transaction in your bank feed and then selecting Exclude selected from the Batch actions dropdown. 

jimmyplante
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Thank you for the suggestion but I disconnected the Amex account to try and reconnect and it will not reconnect. Keeps saying that the Amex website is down and try back.. It is not down I can log directly into the amex site with no problem.

Rasa-LilaM
QuickBooks Team

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Hello again, jimmyplante.


I appreciate the initial steps you performed to resolve the banking error. I want to ensure you’ll be able to re-establish the connection to the bank so you can accept the downloaded transactions.


Your account's security is one of our top priorities. Since the Community is a public forum and we’re unable to gather personal details to verify your account, I recommend contacting our QBO Support Team.

 

They can check the connection between QuickBooks and your bank and make sure you can successfully connect your account. The most up to date contact information for support can be found here: Get help with QuickBooks Online.

 

For future reference, check out the following articles:

Upon giving them a call, you can start with downloading transactions.

 

Thanks for giving me the opportunity to help. If you have additional questions about working in QBO, leave a comment below. I'd be glad to answer them for you. 

 

ecairns
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I have the exact same problem. Has been going on for a week.

 

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I have a few clients who I've been getting this error the past week.  I've called support daily & one day they had fixed it but the next day it was back to the same error.  Very frustrating & time consuming.  Importing transactions is time consuming & I don't have login credentials for all of my client's accounts so this is NOT an option.  

Intuit- please address this issue

sbalk23
Level 1

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

same issue here. quickbooks??? I have called and they said it was on amex. 

bandbowens
Level 1

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I have had the same problem for a week. I'm ready for Intuit to own the problem. No error resolutions work that have been provided by Intuit. And there is nothing wrong with the American Express website. I've even contacted American Express about it - who has done a number of troubleshooting options with me and can't find anything wrong on their side. Intuit is the only factor in this equation that isn't trying to do anything to resolve the issue-other than posting the same "error resolutions" all over the community that do not work. Yet, no matter how many users tell them that about a variety of banks and credit card issuers...there still isn't a resolution. From the feeds, this has been going on for months for some users. I hope Intuit gets it resolved soon...because I'll go crazy if the issue lasts for months!

KhimG
QuickBooks Team

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Hi, @ecairns, @alisa245, and @sbalk23.

 

Thank you for reaching out to the Community space. Let me share some information about the connection error you encountered while downloading transactions from your American Express account.

 

The error 105 has been reported as an ongoing issue when connecting with AMEX. Currently, our Online banking team is working diligently to look for a fix for this unexpected behavior as early as possible.

 

Using our WebConnect feature isn’t recommended as a workaround as of this time since it’ll most likely cause duplicates after transactions are downloaded. I’d recommend getting in touch with our phone support to add your account to the list of affected users.

 

In the meantime, we’re asking for your patience and understanding while waiting for a permanent fix for this issue. Rest assured, we’ll notify you once an update is available.


Please attach your case number to INV-22362 when you call them on the phone number on this article: https://community.intuit.com/articles/1145770.


We’ll also keep you posted once a new update is already available. We thank you for your patience.


Please don’t hesitate to reach out to me if you need anything else. I’ll be around to help. Enjoy your day!

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Thanks for reaching out. I'm on hold with support at this very moment.  Today I've logged 30 minutes on the phone/hold with QB.  I am calling daily & obviously it's not doing anything.  Half the agents that I've spoken with don't even know that there's an issue.  I'm holding to speak to someone higher  up.  This is unacceptable, I'm an accountant with a number clients who are affected & I cannot  charge them for the time I spend wasting calling QB.  The time that I'm not getting paid is adding up as is my frustration.  Pls reach up higher & let them know that this is an urgent issue that needs fixing.  Thank  you

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I've wasted about an hour on the phone with Quickbooks.   They're blaming Amex and said 7- 15 business days but "may stretch out to at least 20 business days".  This is such BS.

jimmyplante
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I would ask each customer to log into their amex and connect to quickbooks from within the amex website. It takes 2 minutes and is very easy.

AmeliaC
Level 1

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Where do you do this in your AmEx account? I signed in and can't find that option anywhere...

jimmyplante
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Under Useful links. Last item "Connect to my Quickbooks Account"

jimmyplante
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Log into your Amex account and go to useful links and click on the "connect my quickbooks"

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I don't have login credentials for these clients so I'll guess I'll have to have them do this.  They're as slow as QB.  Unfortunately, one is a personal account so it's not an option.  I've resorted to downloading in CSV & importing.  Thank you!

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

You should see an option to connect to QBO when you log in to Amex.

AnotherJennifer
Level 1

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I tried the useful links option, but it is not listed as an option for my Amex.

 

I realize now that all of my Amex transactions for the entire year are GONE! I went to download them into a .qbo file and it will only go back to January 11, 2018. Does anyone know if/when the problem is fixed will I have to add back all of the transactions? I use my Amex for 90% of my spending, so that will take me hours. Also, since I use my Amex for my quarterly tax payments, it now looks like I didn't make any payments for the year.

 

I would love to call support to get added to the incident ticket, but I don't have 30+ minutes to sit on hold.

 

ecairns
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Has anyone on this thread been successful connecting via the Amex website? I located the link and tried to connect but received an error message.

 

bmurphy
Level 1

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

My account has had the same issue. Following to see what updates there are. Calling intuit support as well. 

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

I have one client that it worked for & for another client I got an error message.  QB has us all running in circles.

BettyJaneB
QuickBooks Team

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Hi everyone.

I appreciate you all letting us know about this. I want to ensure that you'll be notified about the current status of the error 105 that you received when connecting to your American Express account.

 

Our Product Engineers are still working on to get this issue resolved as quickly as possible. For now, the best way that we can do is to reach out to our Customer Care Team. They'll add you to the list of the affected users and notify you via email about the latest status update of the issue. Also, upon reaching out to them please provide the INV-22362 as the reference of your call.

 

Please let me know how the call goes. I'm always here to give additional assistance. Thank you for your patience.

SnyderBK
Level 2

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Hello,

I just connected my client's AMEX using the website connection (It's just like connecting an app).  All the transactions loaded (I haven't been able to connect in 8 days), so I guess it's working.  We'll see how it goes - I'm assuming it will update automatically going forward.....it would be nice if we were given some direction on this .... but Quickbooks, you know.

alisa245
Level 3

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

All of my clients accounts downloaded today!!!  I hope everyone else's issues are resolved quickly and thanks for listening:)!

AnotherJennifer
Level 1

Have been getting 105 connection error to American Express for 6 days... Tried removing and adding connection.

Got re-connected today but ALL of my old transactions are GONE and I have to categorize the entire year! This is ridiculous, it will take me days to research all my transactions to determine what was personal vs business.

 

Between the miles not tracking and having to pay for a separate app and this Amex issue, I'm thinking this will be my last year with QuickBooks and all Intuit programs. 

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