Hello there, @AnotherJennifer.

Thank you for getting back with the QuickBooks Community. It's great to see that you're able to reconnect to American Express. 

I'm here to share some troubleshooting steps for you to try in finding your missing old transactions.

When you get an error 105, it means that the bank's website is undergoing scheduled maintenance, that may cause unable to download all transactions. To find them, let's begin with checking how your Bank Register is filtered. 

Here's how:

1. On the left pane, select Accounting.
2. Select Chart of Accounts.
3. Under the ACTION column, select View register/Account history.
4. On the top left of the register, select the Date column, the arrow will point downward indicating it is sorted in descending order.
5. Select the Funnel icon.
6. From the Reconcile Status drop-down, select All.
7. Select Apply.

After that, let's check the Excluded tab to see if the transactions were removed.

Here's how:

1. Click Banking.
2. At the top left, click the Banking tab.
3. Click the Excluded tab

Sometimes you may think a transaction is missing, but it's just been mismatched. If you need more help with adding matching your transactions, please check this article: Add and match downloaded banking transactions.

For additional help, feel free to reach out to our QuickBooks Online support to further assist you. They can initiate a screen sharing session to guide you through the steps.

Let me know how things go once you've tried the solutions above for missing transactions. I'll be happy to help you out.

It was nice while it lasted (1 day) I have the error again!  I hope that it will be resolved in the next day or so or I'll be back on the phone again.

Hello, @alisa245.

I know how frustrating it could be to wait for a permanent fix for this unexpected behavior. Let me share what I know about the status of this issue.

Our Engineering Team is still working with American Express to get this issue solved as early as possible.  As much as I’d like to provide you a specific time frame when this issue will be resolved, we haven’t received any updates yet.

In the meantime, we’re asking for your patience and understanding while we’re continuing to work on this. We’ll keep you posted on this thread as soon as an update is received.

If you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. Please attach your case number to INV-22362 when you call them on the phone number on this article: https://community.intuit.com/articles/1145770.

Please know I’m only a post away if you need anything else. I’ll be here to help.

Now I'm getting the same error in Citibank checking account.  So frustrating & time consuming 

me too

This has turned into a pretty big headache. When this problem first started I disconnected my Amex account from QB, thinking reconnecting might help. Now I can't reconnect. When I go through the process from the QB side, it looks like it's working but then nothing is fixed on the other side of it ("your account should be ready now!" But it isn't.) When I log into the Amex site and try the "connect your quickbooks account" link, it kicks me out, saying I am not the primary cardholder. My CEO is technically the primary cardholder, but I was made the account manager years ago, and my credentials have always worked. Since he never uses the card, the credentials he gave me for his login are expired. So I'm at an impasse.

I just need this to go back to the way it was. I don't have time, especially at this time of year, to figure out a conference call with Amex and my CEO who's in another state and doesn't have anything to do with this account, or to spend an hour on hold with Quickbooks. Thanks.

Hi alisa245, mamabridget, and ecairns.

Thanks for following up on this thread. Allow me to share some updates about banking error 105.

We're pleased to inform you that the issue has been resolved. The resolution has been implemented and the bank account should be ready for you to use. Also, we haven't received similar issues reported with Citibank. As an initial troubleshooting step, let's perform a few manual updates.

Here's how:

1. On the left navigation menu, click on Banking.
2. Go to Bank Feeds.
3. Click on Update in the upper right. QuickBooks begins updating your account.

If the problem persists, I'd recommend reaching out to our QuickBooks Online Support. Agents have the necessary tools, like screen-sharing to get you back up and running. Also, you can get in touch with them via chat support: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

You can always get back here in the Community if there's anything else you need. We're here to help, have a nice day!

I am having a new bank issue too.. only with Bank of America and how the Intuit system connects to credit cards.. it appears a recent update at Intuit has broken something.  I find it curious that your having an issue with American Express too.

Error: 105 in Self-employed, can't connect with Citibank accounts, but US bank account is OK. I am able to Log in directly to Citi bank but not in Self-employed. Help Please.

Hey there, @thepaintsaint.

Thanks for letting us know about this behavior when connecting your CitiBank account. Let me provide some information about the issue. 

Error 105 usually indicates that your bank's website is temporarily unavailable due to site maintenance. Since you're able to log in directly to the CitiBank's website, refresh the connection by performing a manual update in QuickBooks.

Here’s how:

1. Go to Banking on the left panel.
2. Select CitiBank.
3. Then click on the Update button.

If the issue persists, I recommend contacting our QuickBooks Online Customer Care Team. This way, your company will be added to the list of affected users. You’ll be notified via email once there’s a progress to the issue.

I appreciate your patience while we look into this. If there's anything else you need, drop me a line. I'll get back to you as soon as possible.

Hello @Tena_Lewey, 

Thanks for bringing this matter to my attention. I have some information to share about the error 105 you're getting. 

Currently, there are reports from other users about the inability to connect/update their bank accounts due to Error 105. It has been affecting not just your bank but some other banks as well. 

Our Banking team is continuously working with your bank to provide a solution as soon as we can. While waiting for the permanent fix, we've come up with a work around to make sure you can complete your work. 

You'll want to manually bring in your transactions by importing a WebConnect file. Here's how:

1. From the left menu, go to Banking then Banking.
2. Choose File upload from the drop-down menu on the upper right.
3. Select Browse and choose the file you saved, then click Next.
4. From the QuickBooks account drop-down, select the account you want to upload the bank data to, then click Next.
5. Choose Let's go!.

Check out this article for more detailed steps:

How to upload more than 90 days of bank transactions

In case you're not added yet, please give us a call so we can include you to our list of affected users. Our most-up-to-date information can be found here:

Get help with QuickBooks Online

I'll also update this post once I get a communication from our Banking Team that this has been fixed.

We greatly appreciate your understanding and patience. We'll be working hard to get your Bank of America account connected again in QuickBooks Online. Drop me a reply below if you need more help, or if you have other questions. 

It is now JANUARY and this is still an ongoing issue. I started using an AMEX business credit card (through Amazon prime) for all of my expenses, and I STILL can't connect it to my QB Self-Employed account. I wrote in about this issue over a month ago, but it still hasn't been fixed. What is going on?? I know I can import transactions from a CSV but that is time consuming. I am paying for QB because of the convenience it provides, but this issue is a huge headache that is making me seriously reconsider my subscription. And unlike a few people here, I see no option to connect my AMEX account to QB via the AMEX website. Please fix this!!

Hi kiraspetshop,

I checked the status of this report and it's still ongoing. Our engineers are checking this further so we can avoid the same error again in the future.

If your contact details were already added in the system, you'll receive an update as soon as this will be fixed. If you haven't reached out to our QuickBooks Self Employed team yet, please do so they can add your contact information to the notification list.

We appreciate your understanding.