Hello all, strange issue with my PayPal connection. It's been working for years, but now wont download transactions. The bank balance updates properly though. What to do?

Welcome to the Community, @naftali1. Let me help you get across this challenge so we can start downloading PayPal transactions in QuickBooks Online (QBO).

QBO automatically downloads new transactions when you link your online bank and credit card accounts. If you aren't receiving the most recent transactions or if updates appear to be stuck, don't worry. I've got the necessary fixes so you can get back to business seamlessly.

First, we can do a manual download. QBO downloads the most recent available transactions for most banks every night around 10 p.m. PT, though some may take a little longer. To do that: 

1. Go to Banking, then select Banking.
2. Select the bank account.
3. Click Update.

Next, if downloads appear to be stuck, the problem could be with the bank. To check, let's go to your bank's website. Here's how:

1. Get the URL QBO uses to connect.
2. Go to Banking, then select Banking.
3. Click Link account. We won't add an account, we just need the listed URL to sign in to your bank's website.
4. Select your bank.
5. Copy the URL listed for your bank, then select Continue.
6. Sign in to your bank's website.
7. If everything looks good, go back to the first set of steps above to update.

In some cases, bank errors often prevent QBO from downloading new transactions. If you've encountered them, here's an article to fix these specific download errors: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

Moreover, I'd recommend reconciling your bank accounts monthly so your books are balanced and accurate. Just like balancing your checkbook, we should review your QBO accounts to ensure they match your bank and credit card statements.

Feel free to get back to us if you have further questions about importing bank transactions to QBO. Just leave a reply below, and we'll be there to answer them right away. Have a nice day!

Thanks, but i've tried all those steps. Paypal works fine, and there is no error on connection. When I have a new transaction in PayPal, my Quickbooks bank balance updates properly. It just wont import the transactions. I manually imported the transactions, and everything reconciled but new transactions are just not importing automatically. Again, no error and the Quickbooks balance is updating properly with new transactions into paypal.

@JaeAnnC I tried replying earlier but not seeing it posted so I'll try again.

I've tried your steps, but no luck. The connection works properly because the bank balance is updated to the correct amount every time a new transaction comes into Paypal. However, Quickbooks is not importing those transactions, it is ONLY updating the bank balance. When I import the transactions manually, the numbers all tie out with the bank balance so there is no issue there.

What can I do to get the transactions imported automatically again? Should I disconnect and reconnect paypal bank connection? Any other suggestions?

@JaeAnnC I tried replying to your post directly, but not seeing it posted so I'm trying here.

I've tried your steps, but no luck. The connection works properly because the bank balance is updated to the correct amount every time a new transaction comes into Paypal. However, Quickbooks is not importing those transactions, it is ONLY updating the bank balance. When I import the transactions manually, the numbers all tie out with the bank balance so there is no issue there.

What can I do to get the transactions imported automatically again? Should I disconnect and reconnect paypal bank connection? Any other suggestions?