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Hi how do I fix a previous reconciliation discrepancy where the type of change was an account change? I attached the report so you can see what I am referring to. I realized I did not apply funds to the correct account so I changed the account even though I was given a warning message. Now the beginning balance is off by the amount on the report. How do I fix this but keep the changes?
Thanks for providing a screenshot, @Smcc1055.
To correct the discrepancy, you may need to undo the previous reconciliation. Then re-enter or edit the transactions. I'd recommend consulting an accountant for additional guidance with this.
Here's how to undo the reconciliation:
To know more about reconciliation in QuickBooks Desktop, check out these articles:
Additionally, I've included an article that will guide you in ensuring all your transactions are organized in the correct account to avoid issues: Understand Chart of Accounts in QuickBooks.
Stay connected with me if you have more questions about reconciliation in QuickBooks Desktop. I'll be around to help, Smcc1055.
I have been on the form trying to get an answer to a question I have, just not sure if it is the exact thing to do. I have a few transactions that are uncleared on my reconciliation report and I'm not sure what to do because my amount zeros out and everything else matches up with the bank statements. I did find where the transactions came from and they were in the bank statements from that month, but never got reconciled. Not sure what to do exactly to get those out of the bank reconciliation report and do not want to do the wrong thing.
I could provide a screenshot if that would help as well.
Hi there, chunt23.
Thanks for taking the time to post in the Community, I'm happy to help. If your account zeroed out and you still have uncleared transactions, then it sounds like the transactions are cleared but just appearing as uncleared. Follow along below for the steps to fix this:
For additional options and a further breakdown on the process, I would suggest checking out the following article: Resolve common issues on previously reconciliation reports. I would also suggest reaching out to an accountant, that way you can be sure everything is correct and as it should be. If you have any other questions, don't hesitate to post down below. Thank you for your time and have a lovely evening.
there are a few transactions from March and one from April that are not cleared. I ave already done reconciles and am up to date. Everything is equalling to zero and the bank account matches the reconcile as well. I did find these transactions in those months bank statements, I am just not sure how they did not get reconciled and why it does add to zero.
I did read something about looking into your bank register which I have done. They are the only transactions that do not have the green box or the reconcile by them. Not sure what to do next.
Hey there, chunt23.
Thanks for following up with those additional details about the transactions that aren't showing as cleared.
It's possible there are duplicate postings due to a manual entry, resulting in these transactions appearing different from the others. In this instance, I recommend reaching out to the QuickBooks Desktop Support Team to be sure. Agents have the necessary tools, like screen-sharing, to take a closer look at your account to determine what's causing this issue with the transactions not clearing.
Here's how to contact the team:
1. Press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can choose to message an agent, or set up a callback for a time that's convenient for you.
The following article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team
In the meantime, you may want to take a look at these articles that offer some helpful pointers on reconciling in the Desktop program:
I'm only a comment or post away if you have any other questions. Take care!