Showing results for 
Search instead for 
Did you mean: 
Level 2

How can I match payments loaded from a credit card to the money withdrawn from my bank account?

I have connected my credit card and bank account. All the transactions from the CC have loaded, including the payments. I have assigned all the individual CC expenses to categories and applied them, but I have the monthly payments showing up for review under my CC and bank transactions. The CC and bank transaction dates are a day apart but the $$$ match. When I try to match the two by choosing a transaction and selecting "find match," I get a search screen that seems unresponsive. It is set to "show all" entires and the date range is correct for the transaction, no transaction is found. "We could not find matching QBO transactions for the date and search criteria above"
1 Comment 1
QuickBooks Team

How can I match payments loaded from a credit card to the money withdrawn from my bank account?

Hello, @bigislandgaines.


Thank you for posting here in the Community. I want to make sure this concern is taken care of right away.


You can only find a match if they are the same account recorded in QBO. What you'll need to do is to Exclude the transactions. Once done, the transaction will move to the Exclude page. Since you've already recorded the payment, this won't impact your books.


Here's how:

  1. Go to the Banking tab. 
  2. Select the For Review button.
  3. Put a check mark of the transactions to exclude.
  4. Click the Batch actions drop-down, then hit Exclude Selected.



After that, manually change the transactions in your bank account. Go to the Bank Register and put C under the status. I've attached a screenshot for your reference:




Please browse this article: How to use Online Banking, Connect Bank Accounts, and Review your Bank FeedThis article guides you on how to use the Undeposited Funds Account to Receive Payments in QBO.


Let me know how it goes by clicking the Reply button below. I'm always here to help. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us