How can I reconcile different amounts from the bank statement and from quickbooks online?

Hello @blueberry123! Thank you for reaching out to the Community for help on this issue. We are always more than happy to help:)

We always say that the bank statement is the source of truth, so if the amount is recorded incorrectly or showing the wrong amount within Quickbooks, we can definitely make it right again. I do wonder, because it is split, if the same bank account was used on the other split amount? Using two asset accounts on a transaction such as this can sometimes cause things to look unusual. Feel free to provide a screenshot of that transaction and I am more than happy to take a look.

Another option would be to simply delete that split transaction and then re-enter that Bank Deposit fresh and with the right amount recorded. I will happily walk you through how to accomplish this.
 

• Within the Reconciliation screen, click on the transaction and choose Edit
• Once opened, click More along the bottom of the screen
• Then select Delete

After that has been deleted we will want to re-enter that bank deposit.

• Click on +New in the upper left hand corner in your account
• Underneath Other choose Bank Deposit
• Enter in the correct amount, choose the Account, and the date
• Next to the Save and New button along the bottom is a dropdown arrow
• Choose Save and Close

Please feel free to reach back out with any updates on this fix. Would love to hear you are now officially reconciled and can move on to another month. Have a great rest of your day !