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Best answer March 17, 2021
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Thank you for the additional information, @KAS21. I'm determined to ensure everything is parallel so you can all work seamlessly.
Your boss may have opened a different company file. I'd suggest closing it and restore the correct one. You can take note of the file location from the other workstation. Doing this will help us ensure that we're opening the right one.
To see the file location, follow these steps below:
- Go to a workstation that is showing US dollars.
- Open QuickBooks.
- Press F2 on your keyboard to see the product information.
- Take note of the location under the File Information section.
Once done, go back to the other computer that shows UK pounds. You can use the location details to restore the company file.
- Make sure to close the current company file.
- Go to the File menu and select Close Company.
- In the No Company Open window, click Open or restore an existing company.
- Select Next.
- Find your company using the location details.
- Select Open, then enter the password.
I've added some articles that contain more information about restoring your company file and how to locate it if you forgot where you saved it:
Feel free to visit us again should you require further assistance. I'm always here to help. Have a great day.
Let me ease your confusion and help you from there, @KAS21.
Once you select the home currency during the initial setup of your QBDT software, the option to change it is currently unavailable. As a workaround, you can consider utilizing the Multicurrency feature to set US dollars (USD) as your home currency.
Before we start, please know that you can no longer deactivate the feature once it's turned on. In this case, I'd suggest creating a backup copy of your company file before activating Multicurrency.
Meanwhile, here are the steps to activate Multicurrency:
- Go to the Edit menu, then choose Preferences.
- Select Multiple Currencies on the left menu.
- Choose the Company Preferences tab.
- Toggle the Yes, I use more than one currency radio button.
- Then, choose US Dollar from the drop-down.
- Click OK, then select OK and Yes to confirm your action.
I'm adding this article to learn more about setting up and using multicurrency: Set up and use Multicurrency.
Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.
Thank you for the additional information, @KAS21. I'm determined to ensure everything is parallel so you can all work seamlessly.
Your boss may have opened a different company file. I'd suggest closing it and restore the correct one. You can take note of the file location from the other workstation. Doing this will help us ensure that we're opening the right one.
To see the file location, follow these steps below:
- Go to a workstation that is showing US dollars.
- Open QuickBooks.
- Press F2 on your keyboard to see the product information.
- Take note of the location under the File Information section.
Once done, go back to the other computer that shows UK pounds. You can use the location details to restore the company file.
- Make sure to close the current company file.
- Go to the File menu and select Close Company.
- In the No Company Open window, click Open or restore an existing company.
- Select Next.
- Find your company using the location details.
- Select Open, then enter the password.
I've added some articles that contain more information about restoring your company file and how to locate it if you forgot where you saved it:
Feel free to visit us again should you require further assistance. I'm always here to help. Have a great day.
